What are the responsibilities and job description for the IT Support Engineer II position at Resurgens Orthopaedics?
Job Type
Full-time
Description
As an IT Support Engineer L2 at United Musculoskeletal Partners (UMP), you'll be a part of a collaborative team that is hyper-focused on providing a superior computing environment to our over 60 Care Centers and nearly 2,500 clinical and administrative staff. This position will be a remote position in which you will drive daily to your assigned clinic sites on a bi-weekly rotation. While your first job will be to support our end users as part of a highly collaborative swarming support model you'll also act as the escalation point to the L1 engineers on the support team. You'll also have the opportunity to participate in a wide variety of projects such as building out new Care Centers, participating in M&A activity and improving our desktop automation services.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)
- Provides coverage of IT Support phone queue during normal business hours.
- Responds to and resolves escalated support requests across a wide variety of issues including Windows OS, Office365, iOS and Android Mobile devices, Intune, Thin and Zero Clients, printing, IP telephony, VMWare Horizon, meraki networks and others
- Adheres to established SLAs around incident resolution and escalation
- Assists with contributing new solutions to the knowledge base
- Reliable transportation is a must
- Participate in a weekly rotation to the assigned clinic sites
- Be flexible enough to cover other sites as needed
- Participates in a 24x7 on call rotation as an escalation point for critical issues and off hours support
KEY COMPETENCIES
QUALIFICATIONS
