Demo

Patient Access Rep

Resurgens Orthopaedics
Atlanta, GA Full Time
POSTED ON 3/27/2025
AVAILABLE BEFORE 5/27/2025

Description

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Greets, welcomes, and expedites patients as they check in while keeping staff and patients abreast of any delays
  • Instructs new patients on completion of consent to treat forms, explains insurance benefit information, MRI patient information forms (if applicable), and makes any  necessary corrections to the patients account
  • Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, patient paperwork, and payment logs)
  • Verifies rehabilitation benefits and documents benefits on paper and into computer system
  • Explains financial requirements to the patient and collects tiem of service deductible, co-pays and/or co-insurance, and any outstanding balance for rehab or MRI (if applicable)
  • Communication with workers compensation for authorization of rehabilitation visits and documents on paper and into computer system
  • Enters charge details for each patient per billing guidelines for worker’s compensation and MVA patients
  • Schedules new patient and follow up  patient appointments with the appropriate rehabilitation clinician
  • Communicates with the patients in  the lobby if clinician or MRI (if applicable) is running behind schedule
  • Communicates with all patients who no-show and notifies adjuster of any no-show by a worker’s compensation patient
  • Reconciles change drawer/petty cash
  • Other duties as assigned

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Keeps front desk and lobby clean and organized.
  • Assist with back office duties: cleaning, laundry, organization as needed


Requirements

 

Requirements

QUALIFICATIONS EDUCATION AND EXPERIENCE

  • High School diploma or equivalent
  • One year of  experience  in customer service or reception, preferably in a health care environment.

SKILLS/ABILITIES

  • Utilize fuctions of a multi-line phone system
  • Basic Computer skills
  • Strong customer service

· Ability to communicate clearly and concisely in all written and oral communications, including email.· Strong organizational skills with great attention to detail· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.· Ability to multitask· Demonstrated conflict management skills


PHYSICAL DEMANDS

While performing the duties of this job, employee is regularly required to utilize standard office equipment including computers, keyboards, fax machines, copiers, printers, telephones, etc. While performing the duties of this job, employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch.  The physical requirements of this position require a medium physical demand level. Ability to occasionally lift up to 50 pounds maximum, with frequent lifting and or carrying objects weighing up to 25 pounds, and constant lifting of eligible to 10 pound objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position.


WORK ENVIRONMENT

 While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate.


PRIVACY & SECURITY AWARENESS

While performing the duties of this job, it is imperative that the employee remain aware of Resurgens policies, Information Security policies, standards, guidelines and procedures for minimizing threats and ensuring protection of PHI.  The success of HIPAA policies and procedures is dependent upon the awareness and buy-in of everyone involved in daily healthcare operations, including reporting incidents to their supervisor or directly to the HIPPA leadership.   

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Patient Access Rep?

Sign up to receive alerts about other jobs on the Patient Access Rep career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$56,361 - $83,747
Income Estimation: 
$60,324 - $79,478
Income Estimation: 
$37,685 - $46,157
Income Estimation: 
$59,238 - $75,660
Income Estimation: 
$42,871 - $52,898
Income Estimation: 
$61,395 - $78,649
Income Estimation: 
$37,814 - $46,552
Income Estimation: 
$42,871 - $52,898
Income Estimation: 
$37,360 - $44,637
Income Estimation: 
$37,685 - $46,157
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Resurgens Orthopaedics

Resurgens Orthopaedics
Hired Organization Address Fayetteville, GA Full Time
Job Description Job Description Description : SUMMARY The Patient Services Specialist is responsible for excellent custo...
Resurgens Orthopaedics
Hired Organization Address Suwanee, GA Full Time
Job Description Job Description Description : Clinic Assistance Perform complete physical exams, pre-operative and post-...
Resurgens Orthopaedics
Hired Organization Address Atlanta, GA Full Time
Description SUMMARY Provides patient care support to licensed providers and serves as liaison between patient and health...
Resurgens Orthopaedics
Hired Organization Address Mc Donough, GA Full Time
Description Clinic Assistance Perform complete physical exams, pre-operative and post-operative evaluations, and record ...

Not the job you're looking for? Here are some other Patient Access Rep jobs in the Atlanta, GA area that may be a better fit.

Rehab Patient Access Rep

Resurgens Orthopaedics, Lawrenceville, GA

Rehab Patient Access Rep

Lensa, Braselton, GA

AI Assistant is available now!

Feel free to start your new journey!