What are the responsibilities and job description for the Patient Access Rep position at Resurgens Orthopaedics?
SUMMARY
The Patient Services Specialist is responsible for excellent customer service, greeting all patients, ensuring completion of all new or updated patient paperwork, scheduling follow-up appointments, and collecting all appropriate monies due at the time of service.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)
- Greets/Welcomes patients as they check in;
- Instructs new patients in completion of medical history and information forms, and makes any necessary corrections to the patients account;
- Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, and patient paperwork);
- Explains Financial requirements to the patient and collects deductible, co-pays and/or co-insurance and any outstanding balance as directed by the PARS;
- Collects payment for disability forms;
- Schedules follow up appointments with the physician or physician assistants;
- Communicates with the patients in the lobby if the physician is running behind schedule;
- At the completion of clinic reconciles superbills with provider schedule and ensures the appropriate payment is attached (Cash, Checks, Credit Card Slips);
- Assist with backoffice duties as needed.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
- Keeps front desk and lobby clean and organized.
QUALIFICATIONS EDUCATION AND EXPERIENCE
- High School diploma or equivalent
- One year of experience in customer service or reception, preferably in a health care environment.
SKILLS/ABILITIES
- Basic Computer skills
- Strong customer service
· Ability to communicate clearly and concisely in all written and oral communications, including email.· Strong organizational skills with great attention to detail· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.· Demonstrated conflict management skills
PHYSICAL DEMANDSWhile performing the duties of this job, employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. Employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate.
