What are the responsibilities and job description for the Patient Access Rep position at Resurgens Orthopaedics?
Description
JOB DESCRIPTION
JOB TITLE: REHABILITATION PATIENT SERVICES SPECIALIST
Department: All Regions
Reports to: Rehabilitation Manager
FLSA Status: Non-exempt
Prepared By: Greg March
Date Prepared: 10/1/19
SUMMARY
The Patient Services Specialist is responsible for excellent customer service, greeting all patients, ensuring completion of all new or updated patient paperwork, scheduling appointments, insurance verification, worker’s compensation authorization, answering phones, and collecting all appropriate monies due at the time of service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greets, welcomes, and expedites patients as they check in while keeping staff and patients abreast of any delays
Instructs new patients on completion of consent to treat forms, explains insurance benefit information, MRI patient information forms (if applicable), and makes any necessary corrections to the patients account
Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, patient paperwork, and payment logs)
Verifies rehabilitation benefits and documents benefits on paper and into computer system
Explains financial requirements to the patient and collects time of service deductible, co-pays and/or co-insurance, and any outstanding balance for rehab or MRI (if applicable)
Communication with workers compensation for authorization of rehabilitation visits and documents on paper and into computer system
Enters charge details for each patient per billing guidelines for worker’s compensation and MVA patients
Schedules new patient and follow up patient appointments with the appropriate rehabilitation clinician
Communicates with the patients in the lobby if clinician or MRI (if applicable) is running behind schedule
Communicates with all patients who no-show and notifies adjuster of any no-show by a worker’s compensation patient
Reconciles change drawer/petty cash
Other duties as assigned
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
Keeps front desk and lobby clean and organized.
Assist with back office duties: cleaning, laundry, organization as needed
QUALIFICATIONS
EDUCATION AND EXPERIENCE
High School diploma or equivalent
One year of experience in customer service or reception, preferably in a health care environment
SKILLS/ABILITIES
Utilize functions of a multi-line phone system
Basic Computer skills
Strong customer service
Ability to communicate clearly and concisely in all written and oral communications, including email.
Strong organizational skills with great attention to detail
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to multitask
Demonstrated conflict management skills
PHYSICAL DEMANDS
While performing the duties of this job, employee is regularly required to utilize standard office equipment including computers, keyboards, fax machines, copiers, printers, telephones, etc. While performing the duties of
this job, employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. The physical requirements of this position require a medium physical demand level. Ability to occasionally lift up to 50 pounds maximum, with frequent lifting and or carrying objects weighing up to 25 pounds, and constant lifting of negligible to 10 pound objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position.
WORK ENVIRONMENT
While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate.
