What are the responsibilities and job description for the Practice Administrative Assistant position at Retina Northwest, PC?
Retina Northwest has been providing cutting-edge and compassionate care to patients with conditions of the retina and vitreous since 1985 in the Portland/Vancouver community. Retina Northwest physicians and staff utilize the latest medical diagnostic and surgical treatment to provide the best possible outcome and future for our patients.
Retina Northwest is looking for teammates who are motivated and enthusiastic to join our team in providing the highest quality specialized care in the treatment of threatening diseases and injuries of the retina and vitreous. All team members share a common commitment to serve our patients and each other with an emphasis on respect, consideration, and care. RNW Core Values ~ Accountability; Compassion; Continuous Improvement; Customer Focus; Integrity; Quality; Teamwork
The position of Practice Administrative Assistant is Full-time and benefited, working Monday-Friday at our Admin office in Vancouver, with moderate travel to RNW satellite clinics. Competitive Salary, 100% paid employee premiums for Medical/Dental/Vision/LTD/Life benefits, Holidays, Paid Time-Off (PTO) program, 401K, and either free or paid parking at all locations. Access to reliable transportation to support satellite clinics required.
Practice Administrative Assistant position overview: Perform administrative and selected secretarial duties and/or manage the affairs of the Board as well as the Practice Manager; Performs independent, experienced and professional administrative functions of a highly confidential nature; Execute work assignments which may be considered routine, up to very complex and involve establishing and maintaining working relationships with key members of the management team; Provide administrative accountability including research, data gathering, analysis, and presentation of findings in an executive format; Maintain minimum decision-making authority for a number of small projects and day-to-day operational matters on behalf of the Board and Practice Manager.
Knowledge, Skills, & Abilities: Screening, prioritization and handling of incoming emails and calls; Board meeting minute indexing, filing of policies and decisions; Write/rewrite policies and update while coordinating with IT regarding policy accessibility and storage; Maintains website content; Creates and maintains the employee schedule, weekly posting and updates as needed; Coordinates staff events and annual CPR training; Reviews company documentation and updates; policies and communications for proper grammar; Manages facility-related requests, supply ordering and interfaces with vendors; Manages / maintains physician files to include: licensing, malpractice, DEA, membership: AMA, AAO, OAO etc., physician schedule, out calendar; Customer Service – internal and external – referring offices, vendors, suppliers, contractors and other business associates of RNW; Welcomes and greets in a friendly professional manner, in person and over the phone; takes opportunities to assist patients, staff and provides excellent communication, keeping people informed, responding to messages in a timely manner, and asking if there is any further information; Adherence to the professional RNW Dress Code Policy at all times; Covers other positions as necessary. Provides backup for drug orders. Keeps current on practice changes; Analyze workload requirement and schedule appropriately; identifying and resolving problematic situations; respond calmly and effectively in deadline situations; organizational policies, procedures, and systems; basic knowledge of clinic office procedures; Microsoft Office, EMR/EPM and computer applications; excellent communication and problem-resolution skills; in planning and organizing; strong written and oral communication skills; interact with patients, public, medical and administrative staff effectively; flexible and can work in an environment of change while multitasking with tight deadlines and the ability to maintain a positive attitude and demeanor; speak concisely and communicate effectively via e-mail; establish and maintain courteous and professional working relationship with physicians, other staff and patients; work as a team member; effective project management; regular attendance.
