What are the responsibilities and job description for the Receptionist / Switchboard Operator position at Retina Northwest, PC?
Retina Northwest has been providing cutting-edge and compassionate care to patients with conditions of the retina and vitreous in the Portland/Vancouver community since 1985. Retina Northwest physicians and staff utilize the latest medical diagnostic and surgical treatment to provide the best possible outcome and future for our patients.
Retina Northwest is looking for great teammates who are motivated and enthusiastic to join our team in providing the highest quality specialized care in the treatment of threatening diseases and injuries of the retina and vitreous. All team members share a common commitment to serve our patients and each other with an emphasis on respect, consideration, and care while observing our Core Values of Accountability, Compassion, Continuous Improvement, Customer Focus, Integrity, Quality, & Teamwork.
Receptionist/Switchboard Operator Overview:
Retina Northwest's Receptionist/Switchboard Operator is responsible for answering incoming calls, directing calls to the proper person/department, and confidentially processing incoming encrypted medical records function at our admin building. The Receptionist/Switchboard Operator arrives to work punctually in order to begin receiving and routing calls at 8:00 am, communicates in a friendly and professional tone to patients and Retina Northwest staff, and maintains strict patient confidentiality. The Receptionist/Switchboard Operator acts as the first point of contact at Retina Northwest's admin building, interacting with patients and assisting schedulers consistently. The Receptionist/Switchboard Operator may need to support administrative and clinical staff by traveling to one or more of the satellite clinics located in Oregon and Washington for a verity of reasons.
