(Part Time) Front Desk Representative - Fort Walton Beach

Job Description

Title: (Part Time) Front Desk Receptionist

Department: Operations, Front Desk

Reports to: Front Desk Lead

FLSA: Non-Exempt (Hourly)

Job Type: Part-Time, 20 hours per week and no more than 30 hours. Part-time schedule is Monday, Tuesday, Wednesday with occasional Thursday/Friday shift to cover vacations or sick time. On-site with the ability to regularly travel to our Crestview clinic, and occasional travel to Pensacola, Panama City Beach, and further clinic locations.

About Us:

At Retina Specialty Institute and Southern Eye Group we are dedicated to preserving and improving the gift of sight. As growing leaders in the field of ophthalmology, we utilize cutting-edge technology and the latest advancements in healthcare to provide exceptional care to our patients. Our commitment to excellence drives us to prioritize patient care above all else, ensuring that each patient receives the highest standard of treatment. We believe that by saving sight, we are not only preserving vision but also enhancing lives. Join our team and be a part of our mission to make a difference in the lives of our patients every day.

General Purpose of Job/Summary:

We are seeking a computer literate and detail-oriented Front Desk Receptionist to join our team. As the first point of contact for many of our patients, you’ll play a vital role in creating a welcoming and positive experience. Front Desk Receptionists will be responsible for the check-in and check-out of patients, scheduling appointments, updating patient information, verifying insurance, and collecting payments. If you are passionate about building relationships and providing outstanding customer service, we encourage you to apply.

Essential Duties and Responsibilities:

• Greet patients and visitors into the medical office with a smile and warm welcome.
• Create an easy and thorough check-in and check-out processes for patients.
• Respond to questions and concerns promptly and courteously, enlisting assistance of fellow team members when necessary.
• Schedule appointments, scans, and tests for patients according to physician instructions and patient needs.
• Gather and record accurate patient demographic and insurance information.
• Scan all documentation received from patients, physicians, and team members into the patient’s Electronic Medical Record.
• Verify insurance eligibility through electronic resources.
• Collect patient’s out-of-pocket liability: co-pays, refraction fees, prior balances, etc.
• Manage Front Desk office inventory and equipment through the inventory control system.
• Work-up charts prior to appointment to ensure necessary prior authorizations were obtained.
• Assist ill or distraught patients as needed.
• Maintain neat and orderly patient areas: coffee bar, waiting room, and restrooms, etc.
  
  

Qualifications:

• High school diploma or equivalent, required.
• Must be willing and able to regularly travel to satellite clinics: Gulf Breeze, Pensacola, Panama City/Panama City Beach.
• At least 1 year of medical clinic experience (or equivalent) required.
• Preferred: Associate degree or higher; Working knowledge of medical and vision insurances; Bilingual is a plus.
  
  

Required Skills and Abilities:

• Outstanding customer service skills; handles company business with the utmost professionalism, discretion, and tact.
• Will observe all company confidentiality requirements and HIPAA regulations to protect patient privacy and maintain HIPAA compliance.
• Must be able to compassionately connect with patients to establish confident, trusting patient relationships.
• Can remain calm and professional in situations of high pressure, stress, and/or emotion.
• Demonstrated proficiency with technology; familiarity with electronic medical records (EMR) systems and electronic scheduling systems.
• Strong clerical skills: typing, filing, and record keeping.
• Excellent interpersonal and communication skills (both verbal and written).
• Ability to work independently and in a team.
• Maintain a composed demeanor, pleasant attitude, and polished, professional appearance.
  
  

Benefits:

• Competitive salary commensurate with experience.
• Opportunities for professional development and certification.
• Friendly, upbeat, and supportive work environment.
  
  

Equal Opportunity Employer:

Retina Specialty Institute and Southern Eye Group are equal opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. It is the policy of our companies not to discriminate on the basis of age, color, sex, disability, national origin, race, religion, gender identity, sexual orientation, veteran status or any other characteristic protected by law.

Physical Requirements and Work Environment:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue burden.

This role involves sitting for extended periods at a desk and working on a computer. Occasional standing, walking, stooping, kneeling, crouching, reaching, and lifting up to 15 pounds may be required. Specific vision abilities needed include close, distance, peripheral vision, and focus adjustment.

The work takes place in a climate-controlled office with moderate noise levels.

Other Duties:

This job description provides an overview of key duties but is not all-inclusive. Responsibilities and tasks may evolve over time, and adjustments may be made as needed, with or without prior notice.