What are the responsibilities and job description for the Hotel Operations Manager position at Retreat Hotels and Resorts?

Job Description

Retreat Hotels & Resorts is seeking an enthusiastic Property Operations Manager. As the Property Operations Manager, you will work from the corporate side as the main liaison between Retreat Hotels & Resorts and the General Managers and management teams at each of our current and upcoming hotels. You will oversee daily hotel operations, ensuring seamless service and adherence to company policies and procedures. You will also be responsible for helping each property follow its individual franchise brand guidelines. Your passion for hospitality and leadership skills will drive our team to exceed guest expectations and create unforgettable stays.

Available as either a part-time or full-time role. Please respond to the application questions to specify which hours you're applying for.

Compensation : $70,000 to $120,000 Depending on experience

Role is remote first, but candidates must be within commuting distance to our property in Perry, GA on the Georgia National Fairgrounds. Must also be willing to travel to various properties regularly to provide hands-on support.

Compensation :

70,000 - $120,000 yearly DOE

Responsibilities :

Develop and implement operational policies and procedures to improve efficiency and productivity at each hotel.
Monitor and analyze operational data to identify areas for improvement and cost-saving opportunities across multiple properties.
Lead and motivate a team of managers to ensure operational excellence and high levels of customer service.
Collaborate with both the corporate and on-property teams to streamline processes and enhance cross-functional communication while improving unity.
Manage budgets and resource allocation to meet financial objectives and company goals.
Implementation of brand initiatives.
Travel 1-2x per month to different hotel properties to work in person with management teams.

Qualifications :

Strong leadership and team management skills

Empathy in decision-making

Proficiency in budget planning, financial management, and associate reporting

Communicates clearly, concisely, and with empathy

Demonstrated ability to drive operational efficiency and customer satisfaction

Ability to handle competing priorities

Bachelor’s in hospitality management or related field preferred

20 years experience in hotel operations or hospitality management if applying for part-time

3-5 years experience in hotel operations or hospitality management if applying for full-time

GM experience is required

About Company

Retreat Hotels and Resorts turns striking visions into reality by developing, owning, and operating hotels and resort communities. Retreat Hotels started in 1985 when it redeveloped the historic Jekyll Island Club on Jekyll Island, GA. Since then, Retreat has been involved in several new hotel developments. Retreat has a three-fold mission :

Create an unrivaled guest experience, where guests return year after year.

Be a responsible member of the community and proactively protect and preserve the environment.

Provide a warm and inviting place to work where hard work, creativity, and ethical practices are rewarded a place where employees want a career that can last a lifetime.

Salary : $70,000 - $120,000

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