What are the responsibilities and job description for the Associate, RMA position at ReturnPro?
Position Summary:
ReturnPro is looking for a team oriented, driven, and energetic RMA Associate. RMA Associate performs all tasks involved in the return of ReturnPro products. This position follows standard work methods and practices safe work habits to ensure the process is as efficient and safe as possible. The RMA Associate ensures the return process is handled in a timely manner.
We are looking for an attentive production associate to ensure that the equipment is handled properly. The Production Associate is also responsible for evaluating the quality of end products. To be successful as a production associate you must have attention to detail. A good production associate has excellent knowledge of product specs and the quality expected from the client.
Primary Responsibilities/Essential Functions:
This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position.
Check in returned product
Document all items that are received
Take pictures of items
Daily reports
Print, document, scan, rename pdfs, make file folders
Pictures for all RMAs and sort into proper folders
Follows standard work methods
Practices safe work habits to ensure process is as efficient and safe as possible
Help identify cost/time-saving measures to increase production
Perform all production operation according to Standard Operating Procedures
Follows standard operating procedures
Maintain equipment and clean work areas
Practices safe work habits to ensure production is as efficient and safe as possible
Evaluate the quality of end products
Ensure that the workspace is clean and neat
Keep a record of work orders
Ensure that health and safety laws are followed
A high school qualification or equivalent
Experience in manufacturing would be advantageous
Knowledge of health and safety laws
Excellent knowledge of equipment used in the manufacturing process
Frequently required to walk, bend, use hands, and reach with hands and arms
Possible weekend work and overtime required (including potential overnight shifts)
Ability to frequently and repetitively lift, push, and carry up to 35 lbs.
Ability to frequently and repetitively lift and carry 20 lbs. up and down stairs
Ability to frequently and repetitively bend, lift and reach to install parts of varying size and weight overhead
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to act with integrity, professionalism, and confidentiality
Embody ReturnPro's company values: Team, Innovation, Partnership, and Sustainability
Demonstrated initiative
Ability to think creatively and problem solve when faced with new challenges
Ability to work independently, multi-task, and deliver quality work in an efficient manner
Ability to manage competing priorities
Ability to succeed in a team environment
