What are the responsibilities and job description for the Customer Success Associate position at Revalize?
The Customer Success Associate (CSA) will be responsible for managing renewals and atrisk situations of an assigned set of accounts.
Drive the postsales journey for assigned accounts from product adoption expansion advocacy and ultimately renewal
Manage a highvolume book of business supporting >
250 accounts (Accounts between 10K30K)
Process renewals within SFDC and assist customers with addon services products and changes to their subscriptions
Ensure Price Increase targets are met
Manage At Risk situations and collaborate closely with other internal teams to support customer requests issues and feedback
Manage inbound customer inquiries relating to their account
Present value of Revalize products with customers effectively managing objections to mitigate churn via email and phone.
Support customer nurture activities and campaigns in partnership with Marketing
Reply to customer survey responses & recommend the appropriate department to take action
Identify additional opportunities to drive upsells crosssells and collaborate with Sales to deliver on account growth goals
Qualifications :
12 years of experience in Customer Success Account Management or relevant customerfacing role
1 years of Software experience a plus
Bachelor Degree preferred
Experience managing renewal and negotiation conversations
Professional presence with ability to listen to understand and present to customers via email and phone.
Ability to understand customers business needs and how those connect back to product value
Strong verbal and written communication skills with a passion for delivering an excellent customer experience
Proactive problem solver with experience developing creative solutions for customers and the business
Additional Information :
All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30minute online assessment as a part of your application. The official working time zones are EST for US employees and CET for EMEA employees.
Remote Work : Employment Type :
Fulltime
Key Skills
English Speaking,Catering,Marine Biology,Entry Level,Computer Engineering
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