Healthcare Customer Service Representative

Our Company: Wakefield & Associates, a Revco Management Company, is an Accounts Receivable Management Corporation providing best-in-class Revenue Cycle management to Hospital and Physician Service clients.

Position Description: The Client Success EBO Specialist role requires day-to-day contact with Wakefield clients, specifically those in the Healthcare Solutions division with friendly, exceptional customer service.

Job Duties:

• Respond to client emails and facilitate the appropriate resolution
• Respond to incoming client line phone calls and facilitate the appropriate resolution
• Make appropriate notes in Artiva and the client system
• Work reconciliation exception reports
• Process consumer requests forwarded to Client Success from Healthcare Solutions
• Collaborate with Client Service Director and Healthcare Solutions leadership to address and resolve client concerns
• Contribute to team effort by working all assigned tasks
• Always comply with all client and Wakefield policies and procedures

Job Requirements:

• Professional telephone etiquette
• Excellent verbal communication skills
• Excellent written communication skills
• Customer Service experience and/or call center experience
• Healthcare knowledge is required
• Problem solving/analytical thinking
• Conflict resolution
• Ability to multi-task in a fast-paced environment
• Minimum 1-year EBO Call Center Customer Service Representative or two years comparable work experience
• Work Schedule: Hybrid Monday-Friday 9a-5p

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Knoxville, TN 37923

Salary : $17