What are the responsibilities and job description for the Hospital Customer Service Representative position at Revco Solutions Inc.?
*In-office*
APPLY TODAY!!!! FULL TIME HOSPITAL CUSTOMER SERVICE REPRESENTATIVE
OUR COMPANY: Revco Solutions Inc. is an Accounts Receivable Management Corporation with a dynamic team environment in which you will enjoy comprehensive benefits and competitive pay.
REVCO OFFERS:
- Medical, Dental, Vision, Life and Disability coverage
- 401(k) Savings Plan with company match
- Paid Time Off (PTO), Paid Holidays, and Paid Training
- Referral Incentive Program
Position Description: The Hospital Customer Service Representative is the first point of contact for patients reaching out electronically and is responsible for handling inquiries, providing information, and ensuring a smooth and efficient communication process. This role requires a blend of customer service skills and technical proficiency to manage electronic communications effectively.
Key Responsibilities:
Electronic Communication Management:
Respond to patient inquiries received via hospital website
Ensure timely and accurate handling to all electronic communications.
Patient Support:
Assist patients in resolving any concerns or questions related to hospital services.
Maintain a compassionate and professional demeanor in all patient interactions.
Record Keeping:
Document all electronic interactions in the hospital’s CRM system or relevant databases.
Maintain patient confidentiality in accordance with HIPAA regulations.
Qualifications:
- High school diploma or equivalent; further education or certification in healthcare administration is a plus
- Working knowledge of EPIC or other Hospital Information System (HIM)
- Experience with EPIC My Chart a plus
- Proven experience in hospital or physician customer service, preferably 2years
- Strong proficiency in digital communication tools and platforms
- Excellent written and verbal communication skills
- Empathetic and patient-centered approach
- Ability to multitask and manage time effectively
- Basic understanding of medical terminology is preferred
- Familiarity with HIPAA regulations and patient privacy standards
HOURS: 8:00am-5:00pm
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Commercial insurance: 2 years (Required)
- Epic: 1 year (Required)
- Medical billing: 1 year (Required)
- Hospital Business Office: 2 years (Preferred)
Work Location: In person
Salary : $16 - $18
