What are the responsibilities and job description for the Telecom / Network Analyst - hybrid position at Revel IT?
A contract-to-hire opportunity is available with our client in Merrillville, IN for a Telecom / Network Analyst with 5-7 years' experience in telecommunication services or network services.
This position is required to be onsite Tuesday and Wednesdays and can be at either the Merrillville Indiana location or Columbus Ohio.
Essential Technical Knowledge :
Experience with Telecom Expense Management Solutions (TEM) such as Tangoe, Calero, Cass etc.
Experience with Wired and Wireless expense management
Knowledge of data and voice networks, telephony infrastructure,
Knowledge of Network routers, switches, F5 load balancers, LAN accelerators, Firewalls
Knowledge of LAN, WAN, WLAN technologies, Network Security
Knowledge of SDN, SDWAN, CISCO ACI is preferable.
VPN, and PIP networks
SBC, TDM, VOIP / SIP, PBX, E-911
Collaboration tools (Webex, Zoom, MS Teams)
Data Center Operations
Application transport and Network infrastructure protocols (TCP / IP, BGP, OSPF, QoS etc)
Responsibilities
Telecom Expense Management
Manage fixed wireline and wireless expenses
Investigate telecom usage charges with the help of invoices and customer service representative
Perform invoice analysis to identify billing error, discrepancies and opportunities for savings
Prepare and ensure month end activities are executed on timely basis. i.e - Prepare system charge back departmental journals, do relevant bill / ledger reconciliations & Telco accruals, work with Suppliers on ensuring current aging debts are resolved - Prepare Monthly Reports as required
Manage invoices for accuracy and timely payout
Monthly Telecom expense forecasts, track the net new adds / disconnects by month.
Resolve Telco and business groups queries related to invoices and payments information on timely basis.
Run and analyze reports for example other vendor billing, pricing inconsistency, and include them in issue tracker called Audit status report.
Telecom cost optimization
Timely and accurate IT service provider contract amendments, changes, updates and associated documentation and archival
Engage in IT Operations monitoring and managing network related incidents, changes, problem, configuration management and RCA
Monitor outsourced contract performance and compliance, identifying variances and recommending corrective actions
SLA management, appeals review.
Initiate RFP / RFQ for network services, negotiations and contract management
Work closely with Project Managers, Engineers, Architects and assist with Telecom order processing
Perform other duties as and when delegated i.e., review of analyst processing during stabilizations period, back-up function, business process improvement initiatives, participate in audit activities and ad-hoc projects.
Implement process improvements
Perform audits to ensure contract compliance and performance
Essential Experience :
Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager
Knowledge of telecom components, trends and best practices
Ability to work effectively in an outsourced IT environment
Experience with managing Service Providers
Experience with managing technology costs
Ability to identify group conflict and facilitate resolution
Ability to prioritize work effectively
Familiarity with the standards and best practices bodies i.e. ITIL, Six Sigma / LEAN etc.
ITSM and Project management
Ability to learn new concepts quickly
Excellent analytical abilities, including process analysis and development, and problem solving
Working knowledge of industry-specific regulatory requirements (i.e., SOX, State and Federal, etc.)
Experience working with a variety of technologies within a domain
Experience with and knowledge of legacy and new computing architectures
Advanced skills with computers, MS Office Suite, MS Project, and Visio
Ability to think technically then translate into clear verbal and written communications for technical and non-technical audiences
Create documents and presentations
Self-driven with the ability to juggle multiple workstreams and priorities
Keep a pulse on the job market with advanced job matching technology.
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