Client Support Specialist

Revel Media Group is a leading communications company harnessing the power of digital signage to revolutionize how businesses connect, captivate, and communicate with their audiences. Communication is at the heart of what we do, and digital signage is the dynamic medium we use to bring messages to life. We're driven by the belief that every business message matters — each display, design, and interaction is an opportunity to create a lasting impact.

Our culture is exciting and rewarding, fostering open creativity, collaboration, and inspiration. We are deeply committed to supporting career growth by providing clear, well-defined paths for advancement. From mentorship programs and leadership training to personalized development plans, we ensure every team member has the resources and guidance to achieve their professional goals. We actively encourage continuous learning through workshops, certifications, and access to industry-leading tools and knowledge, empowering our employees to stay ahead in their fields.

Equally important, we place a strong emphasis on work-life balance. We understand that true success comes from feeling fulfilled both professionally and personally. We offer paid time off and wellness initiatives to support our employees. Our team is encouraged to balance work responsibilities and personal passions, creating an environment where everyone can thrive. We cultivate a productive, genuinely supportive, and inspiring workplace by nurturing career progression and individual well-being.

At the heart of Revel Media Group lies our driving force, encapsulated in the powerful word ACTION. This isn't just a concept, it's the essence of who we are and how we operate!

ALIGNED

• Understand why we exist, believe it, and be loyal to it.

COMMITTED

• Everything we say and everything we do has to prove what we believe.

TRANSPARENT

• Always do the right thing.

INSPIRATIONAL

• Inspire those around you to do the things that inspire them.

OWNERSHIP

• Approach every situation from a different angle.

NAVIGATE

• If you believe there is a better way, you are obligated to voice your beliefs and commit to the final outcome.

At Revel Media Group, you'll be part of a team shaping customer experiences and building fulfilling careers where passion, purpose, and principles come together.

Role:

We are seeking a motivated and detail-oriented Client Support Specialist to join our team, where you will have the opportunity to make a meaningful impact. As the first point of contact for client inquiries, you will play a crucial role in ensuring client satisfaction by efficiently managing a high volume of support tickets and providing professional assistance. This role is essential for delivering a seamless client experience, from onboarding to ongoing support, while fostering long-term relationships. You will collaborate closely with the Client Success Team and other internal departments, contributing to smooth operations and exceptional service delivery.

Key Responsibilities:

• Engage promptly to support tickets in a high-volume queue, ensuring timely and effective resolution for clients.
• Monitor and maintain accurate ticket logs and updates in the system.
• Provide exceptional customer service by addressing client inquiries and issues with professionalism and empathy.
• Troubleshoot fundamental issues such as connectivity problems and software installation.
• Regularly check in with clients to ensure satisfaction and alignment with their expectations.
• Escalate complex issues to higher-level support teams when necessary.
• Assist clients in onboarding by setting up accounts and subscriptions, providing training, and ensuring a smooth transition.
• Actively recognize opportunities to offer additional products or services that align with client needs, focusing on providing helpful and relevant solutions to our customers.
• Assist the team with administrative tasks, such as documentation, reporting, and data entry.
• Contribute to continuous improvement by providing feedback on common client issues and process enhancements.
• Follow company protocols and procedures to ensure consistent service delivery.

Qualifications:

• 2 years of relevant experience in an office environment
• Proficient in Google Suite
• Comfortable multi-tasking and prioritizing tasks without guidance
• Excellent interpersonal skills
• Punctual with a strong attendance history
• Clear, effective communicator—verbally and in writing—with the ability to be persuasive
• Demonstrated ability to work productively with counterparts in a cross-functional capacity
• Ability to manage and prioritize a high volume of tasks efficiently
• Problem-solving mindset with strong attention to detail
• Positive, team-oriented attitude

Required Skills:

• Outstanding written and verbal communication skills
• A true team player is essential for success
• Highly organized, laser-focused, and attentive to detail
• Possess a proactive attitude that drives initiative

Benefits:

• Health insurance
• Health Savings Account with a $600 company match
• Healthcare and Dependent Care and Flexible Savings Account
• Dental Insurance
• Vision insurance
• Employee Assistance Program
• Company paid basic life insurance
• Additional supplemental life insurance
• Company-paid long-term and short-term disability coverage
• Contribution towards your monthly health insurance premium
• 401(k) Plan employer matching contribution up to the first 5%
• Six paid holidays and PTO for full-time employees
• Corporate discounted gym membership

Revel Media Group is a tobacco-free employer, and all new hires must submit to a drug and background check.

Interested? Contact us directly at careers@revelmg.com. Please include the job title and the source of the job posting.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $20 - $22