Bilingual Medical Billing and Customer Service Representative

What we are seeking:

• Experienced billing or call center representatives to represent our hospital clients’ business office (not past due collections)
• Candidates looking for full time employment who can reliability and consistently work Monday through Friday 8:00MST – 5:00MST schedule.
• This is a family-owned business where we are committed to our employees. We are looking for employees to be committed to us and our purpose, which is to help our clients and their patients.
• Consistent retention history.
• Candidates with the ability to effectively work from home during business hours or in our Aurora office.
• Candidates who can explain confusing and sometimes expensive medical bills to patients while providing empathy and elite customer service.
• Candidates with empathy and compassion, who like helping others.

What to expect:

• Consistent Monday through Friday 8:00 to 5:00 schedule. (no weekends, evenings, or overtime)
• Base Pay plus monthly performance bonuses averaging $100-$400 a month ($1,200-$4,800 annually)
• Base Salary ranges for this position:
• CSR I -little to no billing, healthcare or CSR experience: $31,200 - $35,360
• CSR ll -some billing, healthcare, or CSR experience: $37,440 - $39,520
• CSR lll -years of solid retention, medical billing, and CSR experience: $41,600

What the day to day looks like:

• Monday through Friday 8:00 to 5:00 schedule. 15-minute a.m. break, 30-minute lunch break, and 15-minute p.m. break in schedule.
• Using the company provided computer, log into our internal software program, the client system(s) and other tools such as Microsoft Teams, reference materials, etc. to effectively make and take inbound and outbound calls from the comfort of your own home or our Aurora Office.
• Fast pace, high call volume position ranging from 60-100 calls a day on average.
• Virtually working with your teammates, supporting and helping fellow reps.
• Providing outstanding customer service and collaborate with patients over the phone on affordable payment plans and taking payments by phone.
• Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow ups in our software systems throughout each day.
• Continuously improving, with supportive coaching / feedback from your manager and team leads and ongoing training.

About the Company:

Revenue Enterprises is a Customer Service Contact Center designed to support patient billing and customer service needs for our healthcare clients. We operate around the simple principles of integrity, passion, and respect. Holding these values are the foundation of how we approach our clients' success. If our values align with you, join our team and play a unique and important role in our mission to change healthcare for the better.

• Family-owned business where you become part of the family- not just a number
• Award winning workplace: 2019-2024 Inside Arm voted us "Top 10 Best Places to Work" in our industry
• Over 30 years of consistent and healthy growth with world class clients
• Your voice is heard and appreciated
• You are a part of the success with your ideas and your efforts
• You are appreciated and valued
• Stable base pay, plus monthly performance bonus opportunities
• We promote from within! Grow your career with Revenue Enterprises
• Work from home opportunity or in our Aurora Office location

Requirements:

• Must be a Colorado, Wyoming, Montana, or Texas resident. REL currently cannot hire candidates who reside outside of these states regardless of remote opportunities.
• Must have a high school diploma or equivalent
• Network speeds with a minimum of 50 mbps download and 15 upload (you can use www.speedtest.net to test this out)
• Call center experience preferred
• Demonstrated history of good retention
• Healthcare billing experience preferred
• Prior work from home experience preferred
• Basic technical savviness skills with the ability to learn multiple Electronic Medical Records, software programs, payment portals, and call programs in a fast-paced environment.

Job Type: Full-time

Pay: $31,200.00 - $41,600.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Remote

Salary : $1,200 - $4,800