Ad Agency Senior Account Manager (Full Time)
Job Summary : A pivotal member of the agency team, the Senior Account Manager is the bridge between agency and client. Reporting to the Director of Account Management, this role leverages exceptional verbal and written communication skills to articulate ideas, manage project teams, and deliver results. Responsible for managing clients, understanding their business needs, and ensuring successful execution of projects, the Sr. Account Manager plays a vital role in coordinating agency departments to deliver high-quality services, meet client objectives, and drive agency growth.
This is an in-person role in Las Vegas, NV; no relocation assistance is available.
Major Duties and Responsibilities :
1. Strategy, Planning & Implementation
- Gain in-depth insights into clients’ target audiences, business objectives, products, and services; collaborate with clients and teams to craft effective marketing strategies
- Conduct market research, analyze competitors, and identify business opportunities
- Translate insights into strategic briefs, establishing clear measurement metrics and KPIs
- Lead planning and implementation of initiatives across various platforms and channels; ensure strategic alignment and exceptional results
2. Subject Matter Expertise
Manage clients, accounts, budgets, and teams; oversee and execute project plans ensuring success and profitabilityCreating detailed scopes, estimates, change orders, and proposals; ensure timely, accurate delivery of work productStay updated with the latest marketing trends, technologies, and best practices; translate into actionable insightsProvide expert guidance on project management strategies and innovations; lead / support process improvement and implementation3. Client / Relationship Management :
Cultivate and strengthen relationships with key vendors, partners, and clients, understanding their goals and ensuring exceptional serviceProactively manage client needs and expectations; resolve challenges, develop solutions, and manage risks.Develop and implement effective account management strategies to drive client satisfaction and agency growth4. Communication :
Foster a collaborative and high-performance culture within the account management team.Actively listen and communicate with clarity, transparency, and professionalism.Deliver timely, effective communication (both written and verbal) with the appropriate frequency and level of detail.Use straightforward language to convey complex ideas, illustrate concepts, and foster clear understanding.5. Systems, Processes, & Reporting
Effectively use agency software, tools, and systems; implement and optimize systems and processes for efficiency and scalability.Develop and maintain comprehensive reports, providing insights and recommendations to clients and agency leadership.6. Other Duties, as assigned.
Qualifications - Required Skills, Ability, and Knowledge :
Bachelor’s degree in Business Administration, Marketing, Communications, Psychology, or related field; or any combination of education and experience that would provide an equivalent backgroundThree or more years of progressive experience in account management at an agencyProven track record of successfully managing and growing client relationships.Exceptional communication and negotiation skillsDeep knowledge of modern marketing trends, technologies, concepts, and best practicesWorking knowledge of social and digital ad platforms, Google Analytics, Google Ad products and Meta advertising.Technologically inclined : savvy user of relationship management technology, marketing automation systems, databases, and CRM softwarePreferred Candidates will have the following :
Five or more years of account management experience in a full-service agency settingDemonstrated ability to achieve measurable outcomes and expand client engagementExpert knowledge of social and digital ad platforms, Google Analytics, Google Ads, and MetaWorking knowledge of Wordpress, ClickUp, Hubspot, Birdeye, Coveragebook, LastPass
