What are the responsibilities and job description for the Field Service Engineer II position at Revere Control Systems?
POSITION SUMMARY/OBJECTIVE:
This position is responsible for efficiently providing customer support and commissioning support for the testing, implementing, and commissioning of projects and troubleshooting of existing systems in a timely manner while meeting or exceeding project or customer requirements. As a Field Service Engineer II, you will achieve successful on-site installation, service and repair processes of complex equipment and systems, and escalate any discrepancies in customer requirements, schematics, or work instructions. You will identify and explore opportunities to improve the installation or repair procedures and escalate any administrative difficulties relating to delivery and installation of proper equipment.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Configure, test, troubleshoot, and commission PLC, HMI, SCADA, VFD Systems, motor controls, relay logic, and 480/120VAC systems.
- Test, calibrate, and configure electrical equipment, instrumentation, components, products, and systems.
- Inspect for quality and provide customer support.
- Establish and maintain effective relationships with external and internal customers ensuring their success.
- Manage customer expectations by communicating work performed and providing follow-up plan if needed.
- Ensure customer compliance regulations are followed.
- Promote the product and service line.
- Direct personnel in mounting of control equipment, and determine methods, procedures, and conditions for testing products.
- Perform troubleshooting, maintenance and repair of equipment, instruments, and control systems in field installations.
- Use test equipment, calibrators, and configurators to ensure correct setup of instrumentation.
- Review electrical connections to control panels and equipment to ensure proper application of each component.
- Complete all required Field Service and Safety forms.
- Perform other job-related duties as assigned.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Bachelor’s Degree in Electrical Engineering from accredited institution.
- Three (3) to seven (7) years of experience in control or electrical field services.
- Ability to install and/or modify control system wiring.
- Ability to troubleshoot and program PLC/OIT/SCADA.
- Must possess a strong customer focus and personal sense of integrity.
- Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs.
- Effective time management skills.
- Methodical approach to problem solving.
- Ability to follow instructions, replace/repair equipment.
- Ability to use hand and power tools.
COMPETENCIES:
- Critical Thinking
- Problem Solving
- Customer Focus
- Detail Oriented
