Field Service Engineer II

POSITION SUMMARY/OBJECTIVE:

This position is responsible for efficiently providing customer support and commissioning support for the testing, implementing, and commissioning of projects and troubleshooting of existing systems in a timely manner while meeting or exceeding project or customer requirements. As a Field Service Engineer II, you will achieve successful on-site installation, service and repair processes of complex equipment and systems, and escalate any discrepancies in customer requirements, schematics, or work instructions. You will identify and explore opportunities to improve the installation or repair procedures and escalate any administrative difficulties relating to delivery and installation of proper equipment. 

PRIMARY DUTIES AND RESPONSIBILITIES:

·         Configure, test, troubleshoot, and commission PLC, HMI, SCADA, VFD Systems, motor controls, relay logic, and 480/120VAC systems.

·         Test, calibrate, and configure electrical equipment, instrumentation, components, products, and systems.

·         Inspect for quality and provide customer support.

·         Establish and maintain effective relationships with external and internal customers ensuring their success.

·         Manage customer expectations by communicating work performed and providing follow-up plan if needed.

·         Ensure customer compliance regulations are followed.

·         Promote the product and service line.

·         Direct personnel in mounting of control equipment, and determine methods, procedures, and conditions for testing products.

·         Perform troubleshooting, maintenance and repair of equipment, instruments, and control systems in field installations.

·         Use test equipment, calibrators, and configurators to ensure correct setup of instrumentation.

·         Review electrical connections to control panels and equipment to ensure proper application of each component.

·         Complete all required Field Service and Safety forms.

·         Perform other job-related duties as assigned. 

MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:

·         Bachelor’s Degree in Electrical Engineering from accredited institution.

·         Three (3) to seven (7) years of experience in control or electrical field services.

·         Ability to install and/or modify control system wiring.

·         Ability to troubleshoot and program PLC/OIT/SCADA.

·         Must possess a strong customer focus and personal sense of integrity.

·         Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs.

·         Effective time management skills.

·         Methodical approach to problem solving.

·         Ability to follow instructions, replace/repair equipment.

·         Ability to use hand and power tools.

COMPETENCIES:

·         Critical Thinking

·         Problem Solving

·         Customer Focused

·         Detail Oriented 

WORK ENVIRONMENT:

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job.

·       Fieldwork usually requires overnight travel and weekend work. Long workdays are often required. 

·       Primary work is done in the field, which could be in a construction area and which could require the use of earplugs, hardhat, steel-toe boots, and safety glasses.

·       The work environment could be outdoors, hot or cold, noisy and/or dirty.

·         Must be able to work in confined spaces and working in elevated locations/situations.

·         Possibility of international travel may be required. 

PHYSICAL AND MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

·         Working safely is a condition of employment.

·         Ability to see and read printed materials.

·         Ability to speak and comprehend verbal communication.

·         Ability to operate a computer.

·         Ability to travel.

·         Ability to lift up to 50 lbs. 

·         Standing and walking for extended periods of time.

·         Ability to climb without fear of heights.

·         Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing, to remain poised under all circumstances, and to interact effectively with people in a positive manner that engenders confidence and trust.

·         Ability to simultaneously address multiple complex problems.

·         Ability to perform under stress and/or in emergencies.

·         Ability to perform in situations requiring speed, deadlines, or productivity quotas.

·         Travel to customer sites is required. 

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position with general business hours on Monday through Friday, 8:00 a.m. to 5:00 p.m.  However, longer hours, evenings and weekend work may be required.  Work hours must be flexible due to jobsite requirements and customer support needs.