Program Coordinator

We are a small but fast-growing supported living agency dedicated to improving the lives of individuals with developmental disabilities. As we continue to expand, we are seeking a Program Coordinator to join our team in a hybrid role, combining remote administrative work with in-person client visits.

This position plays a crucial role in developing, implementing, and managing person-centered programs that ensure high-quality care and support. The ideal candidate will have strong program coordination, relationship management, and administrative skills to help drive our agency’s growth while maintaining exceptional service delivery.

If you're looking for a dynamic role with flexibility and the opportunity to make a meaningful impact, we’d love to hear from you!

Responsibilities:

• Independent judgment in ambiguous situations.

Supervision and Staff Management:

• Critical thinking and problem-solving skills.

• Oversee Direct Support Professionals, delegating tasks to align with the agency's mission and

• Ability to work independently and as part of a team.

ensuring high-quality client services.

• Creative solutions for client support issues.

• Monitor and enforce performance standards for DSP, ensuring all responsibilities are met. Con-

• Openness to constructive criticism and feedback.

duct training, clarify expectations, and document actions as needed.

• Flexible on-call availability.

• Collaborate with Human Resources to ensure employment compliance for all program staff.

• Experience managing shifting priorities and meeting deadlines.

• Reconcile employee timesheets with master schedules, approving hours worked.

• Proficiency with MS Windows, MS applications (Word, Excel, Outlook, Publisher, PowerPoint),

• Manage monthly staffing schedules, communicate changes, and update the master schedule.

and general office equipment.

• Address real-time staffing needs, covering routine and urgent vacancies.

• Discretion and ability to maintain confidential information.

• Ensure efficient use of contract hours for client caseloads.

• Clean driving record and ability to pass a national fingerprint background check.

• Physical ability to lift, push, and pull 50 lbs., walk long distances, and climb stairs.

Client Support and Compliance:

• High school diploma or GED required; must be over 18 years of age.

• Implement and monitor client support plans (IISPs, PBSPs), conduct routine audits, and ensure

• Reliable transportation, valid driver's license, and current auto insurance.

timely updates.

• Ability to assist clients with medication administration as directed by an agency nurse.

• Collaborate with administrative staff to meet clients' health, medical, and mental health needs,

• Flexibility to work at any location and with any client, including temporary transfers.

ensuring compliance with regulations and contracts.

• Attendance at all mandatory meetings and training sessions within the first 120 days and

• Work with the financial team to complete annual Individual Financial Plans and oversee client

throughout employment.

financial activities. Conduct monthly audits and reconciliations of financial documentation.

• Provide on-call availability for emergencies as scheduled.

This job description provides a comprehensive overview of the roles, responsibilities, qualifications,

• Conduct monthly staff meetings.

and requirements for the Program Coordinator position in Supported Living, emphasizing a commit-

• Offer direct care support to clients as needed.

ment to quality client care and staff management.

• Coordinate with the Pharmacy and ensure all clients medications are scheduled and delivered at

client’s home on time.

Documentation and Communication:

• Maintain organized, complete, and current electronic and physical client files.

• Communicate effectively with families, guardians, employers, consultants, Case Managers, service team members, and medical providers.

• Utilize internal resources and tools (MS Teams, Outlook, Therap) for effective communication with team members.

• Ensure program compliance with DDA policies, contracts, and state regulations.

• Participate in administrative team meetings.

• Assume Administrator responsibilities in their absence.

Requirements

Qualifications and Requirements:

• Must have an active CNA (Certified Nursing Assistant) or HCA (Home Care Aide) License.
• Comprehensive knowledge of DDA Supported Living contracts, policies, and relevant state laws.
• Understanding of DDA ISP/Assessment, Supported Living philosophy, and client rights.
• Familiarity with client support and services (IISP, FA/PBSP) and related documentation systems.
• Strong verbal and written communication skills with excellent writing abilities.
• Professional and collaborative supervisory skills.
• Ability to manage and prioritize multiple tasks with attention to detail and organization.
• Independent judgment in ambiguous situations.
• Critical thinking and problem-solving skills.
• Ability to work independently and as part of a team.
• Creative solutions for client support issues.**
• Openness to constructive criticism and feedback.
• Flexible on-call availability.
• Experience managing shifting priorities and meeting deadlines.
• Discretion and ability to maintain confidential information.
• Clean driving record and ability to pass a national fingerprint background check.**
• Physical ability to lift, push, and pull 50 lbs., walk long distances, and climb stairs.
• High school diploma or GED required; must be over 18 years of age.

Technical & Computer Skills:

• Proficiency in using computers for administrative and program management tasks.
• Knowledge of video conferencing tools such as Zoom and Microsoft Teams.
• Proficiency with Microsoft 365 applications, including Word, Excel, Outlook, Publisher, PowerPoint, and SharePoint.
• Experience with Therap’s Electronic Record System for documentation and client data management.
• Experience with general office equipment and digital documentation systems.

If you are passionate about making a difference in the lives of individuals with developmental disabilities and possess the necessary skills to coordinate impactful programs, we encourage you to apply for this rewarding opportunity.

Job Types: Full-time, Part-time

Pay: $22.75 - $24.76 per hour

Expected hours: 40 per week

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• On call
• Weekends as needed

Work Location: Hybrid remote in Tacoma, WA 98445

Salary : $23 - $25