Patient Experience Coordinator

Patient Experience CoordinatorLocation: Knoxville, TNEmployment Type: Full-Time

RevitalyzeMD is seeking a high-energy, customer-focused, and sales-driven individual to join our team as a Patient Coordinator. This role is critical in creating an exceptional first impression, guiding patients through their aesthetic and wellness journey, and ensuring they receive world-class service. The ideal candidate will thrive in a fast-paced environment, be confident in sales, and demonstrate strong professionalism both in person and over the phone.

Key Responsibilities

1. Patient Experience & Sales

Check Patients In and Out

• Greet patients warmly, verify appointment details, and ensure all necessary forms and consents are completed.
• Review treatment plans, educate patients on follow-up services, and ensure a smooth checkout process, including payment collection.

Sales & Service Excellence

• Confidently educate patients on available services, packages, and skincare products, leading to upsells and cross-sells.
• Proactively convert inquiries into appointments by effectively communicating the value of our treatments.

Outstanding Phone Skills & Lead Conversion

• Answer calls professionally and confidently convert leads into scheduled consultations.
• Handle new patient inquiries, provide pricing estimates, and educate on treatment benefits to ensure bookings.

Patient Financial Management

• Track patient financial accounts, including deposits, payment plans, and balances.
• Communicate financial details with transparency while ensuring all transactions are accurately recorded.

2. Provider & Schedule Management

• Manage Provider Schedules Efficiently
• Optimize schedules to maximize provider productivity and ensure minimal gaps in appointment slots.
• Confirm all appointments and ensure pre-treatment instructions are communicated.

3. Daily Communication with Staff

• Work closely with clinical staff to maintain a seamless patient flow.
• Communicate any last-minute schedule changes or special patient needs.
• Assist Providers with Room Turnover & Patient Prep
• Help flip treatment rooms, clean and numb faces, and assist providers with chart photos.
• Ensure a smooth patient experience by preparing them for treatments as needed.

4. Office Management & Organization

• Maintain an Organized and Upscale Office Environment
• Ensure all patient areas are clean, well-stocked, and inviting.
• Keep reception, consultation rooms, and treatment areas aesthetically appealing.
• Inventory & Retail Management
• Oversee select inventory categories, track product sales, and reorder supplies as needed.
• Educate patients on skincare products, promotions, and retail opportunities.
• General Office Maintenance
• Assist with laundry, cleaning treatment rooms, and keeping supplies stocked.
• Ensure treatment areas are always prepared for patient visits.

5. Social Media Engagement & Brand Presence

• Support Marketing Initiatives
• Help with uploading social media stories, responding to DMs/comments, and engaging with followers.
• Assist in capturing and sharing behind-the-scenes content to help promote treatments and patient transformations.
• Promote Specials & Services
• Ensure patients are aware of any monthly promotions, new services, or loyalty programs.
• Actively participate in encouraging patient engagement with online content and reviews.

6. Communication & Administrative Duties

• Strong Phone & Communication Skills
• Handle a high volume of calls professionally and efficiently to ensure seamless scheduling and patient support.
• Conduct outreach calls to follow up with leads and past patients to drive rebookings and sales.
• Administrative & Record Management
• Ensure all patient records are accurate and up-to-date in the electronic medical record (EMR) system.
• Assist in tracking performance metrics, appointment conversions, and revenue contributions.

7. Team Collaboration & Problem Solving

• Support Clinical & Sales Teams
• Work closely with providers to ensure a smooth workflow and help drive sales through patient education.
• Identify areas for improvement and suggest innovative ways to enhance the patient experience.
• Patient Concerns & Objection Handling
• Address patient concerns professionally and confidently, ensuring they feel heard and valued.
• Overcome objections with strong product and service knowledge, ensuring patients move forward with treatment.

Requirements

• Over-the-Top Customer Service Skills – You must be confident, friendly, and proactive in engaging with patients.
• Strong Sales Ability – Experience in sales or the ability to convert inquiries into bookings and upsell treatments is a must.
• Professional & Polished Communication – Both in-person and over the phone, with a focus on high-level patient engagement.
• Ability to Multi-Task in a Fast-Paced Environment
• Familiarity with Aesthetics & Wellness Treatments – While prior experience is not required, knowledge of injectables, hormone therapy, and laser treatments is a huge plus.
• Previous Experience in a Sales-Driven Role
• Social Media Skills – Comfort with engaging on Instagram/Facebook, responding to DMs, and helping create social content is a plus.

Why Join RevitalyzeMD?

• Innovative Environment: Work alongside a team dedicated to advancing wellness and aesthetics.
• Growth Opportunities: Gain hands-on experience and access to ongoing professional development.
• Patient-Centered Care: Be part of a practice that prioritizes exceptional patient outcomes and experiences.

Compensation

Competitive base salary performance-based bonuses

Compensation & Benefits

Starting Pay: $15/hour

• Competitive salary based on experience.
• Opportunities for bonuses based on performance.
• Discounts on treatments and products.
• Paid time off (PTO)
• Optional medical and dental insurance (employee paid).
• Uniform Reimbursement

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday

Application Question(s):

• What excites you about this role, and why do you want to work at RevitalyzeMD?
• This role requires answering multiple phone calls daily and handling patient inquiries professionally. Do you have experience with phone etiquette?
• This position requires managing financial accounts, collecting payments, and keeping track of patient balances. Are you comfortable handling financial transactions?
• This role requires assisting providers by flipping rooms, taking chart photos, numbing faces, and cleaning treatment rooms. Are you comfortable with this level of involvement in patient care?
• Are you willing to assist with office management tasks such as laundry, stocking supplies, and maintaining a clean workspace?
• This role requires flexibility with working some evenings. Are you available to work outside of typical business hours?

Work Location: In person

Salary : $15