Associate Field Support Engineer - Revo Health

The Associate Field Support Engineer provides primary technical support to end-users on PC and phone related troubleshooting while demonstrating strong customer service skills. This position will support employees in interfacing with network, phone systems and software applications.

This is a full-time position working M-F from 8:00 am - 5:00 pm out of our Corporate Office in Bloomington, MN.

Revo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed through Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions.

Essential Functions:

• Respond to and resolve daily technical problems in a professional and timely manner. Track and monitor trouble ticket submissions to ensure a timely and effective solution (may include PCs, printers, E-mail, voicemail, desktop applications, fax machines, web pages, and software applications)
• Ensure tickets are resolved in a timely manner and escalate exceptions to management, refer tickets if necessary to other personnel for resolution based on required skill set
• Provide updates, status, and completion information to end users via work order tracking system
• Assist in monitoring and analyzing network systems, switches, servers, and firewalls.
• Install, configure and support PCs for all users with Windows Operating System, MS Office, Internet Explorer, anti-virus, and other needed enterprise applications
• Support remote users and users in clinical offices by ensuring consistent level of end user support across the organization
• Support and maintain user account information including rights, security and systems groups
• Assist with IT related projects as needed
• Occasionally participate in community functions relating to outreach events throughout the year.
• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Customer Service experience preferred

Benefits & Compensation: 

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here. 

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Work in the clinic, office or surgery center during business hours 
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner.
• Demonstrates exceptional verbal and written communication skills.
• Provides exceptional customer service.
• Demonstrated accurate attention to detail.
• Use of project management tools to manage project tasks and resources.
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions           
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations – Revo Health’s Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Office setting

Notes:

• Revo Health is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:  http://www.uscis.gov/e-verify/employees
• This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.