What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at Revolution Home Services?
BEST PAY – BEST COMPANY – BEST TRAINING
This is a great opportunity to grow with one of the fastest growing companies in the Bay Area!
Due to growth, we are seeking a Dispatcher/CSR for the greater Clearwater, FL area.
Revolution Home Services is proud to offer:
- Competitive Pay - BEST in the region
- Pay range: $18- $23 / hour.
- Pay rate based on experience level.
- Uniforms
- Medical and dental insurance
- Great family work environment
- Excellent on-going classroom and field training program
- Paid vacation
- Growth opportunities
- Monday – Friday Schedule with one remote day available each week.
APPLY TODAY:
For immediate consideration of this Dispatch/ CSR position, please APPLY today and be sure to attach a copy of your resume. Please call 727-639-3275 for more information.
Previous experience required! New Construction and Residential Dispatch positions available! If you are detail oriented, work well under pressure, and excel in assignments where critical thinking and communication are the highest priority, this is the job for you!
Responsibilities
- Use phone and Service Titan software to send technicians, or another field unit, to appropriate locations.
- Monitor the route and status of technicians to coordinate and prioritize their schedule.
- Provide technicians with information about jobs, traffic, obstacles, and requirements.
- Enter data in computer system and maintain logs and records of calls, activities, and other information.
- Prioritize service calls according to urgency and importance.
- Communicate with customers on a regular basis providing updates to their scheduled appointments.
- Show care and compassion for customers.
- Maintain the highest level of customer service.
- Effective communication with all other dispatchers and persons in the office.
- Ability to work as a team.
- Ability to work in a very fast paced, high pressure environment.
Requirements
- Excellent communication skills, including active listening and teamwork.
- Service-oriented and able to resolve grievances.
- Previous dispatching experience is a plus.
- Proficient computer skills and attention to detail
- Must be able to work in the evenings.
- Service Titan experience required.
- Excellent communication skills, including active listening and teamwork.
- Bilingual English/Spanish a plus, but not necessary
We firmly believe that our company is only as good as the people we employ. Join a company that values its employees and rewards them for a job well done!
Revolution Home Services provides excellence in heating, ventilation, plumbing, electrical and air conditioning services for Pinellas County. Our experienced HVAC contractors will make sure our customers are comfortable in their home. We serve both residential and light commercial clients and offer a variety of money-saving HVAC solutions. We combine our use of the highest quality parts and equipment with our dedication to delivering exceptional service to provide our customers with a top-quality experience. Learn more about us at www.revolutionservices.com.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Work Location: In person
Salary : $18 - $23