What are the responsibilities and job description for the Human Resource Support Specialist position at Revolution Technologies?
Job Location: This is an onsite role in Columbia, SC
Summary
Revolution Technologies is hiring a Human Resources Support Specialist for our leading financial client! Launch your career to the next level in the finance industry with this top-rated employer!
Key Skills and Experience Required
- 1 years working in a Human Resource capacity
- Comfortable working in a call center environment taking calls from internal customers
- Strong customer service skills being able to work with various departments and different levels of leadership
Job Description
- Respond to employee HR questions via phone, email, and case management systems, maintaining a high standard of professionalism and confidentiality.
- Guide employees in using self-service tools within the HRIS for tasks such as updating personal information, accessing pay slips, and managing benefits.
- Troubleshoot basic system issues and escalate technical problems to the HR technology team when necessary.
- Escalate complex issues to HR subject matter experts or leadership as needed, ensuring follow-up and resolution.
- Collaborate with HR teams to develop resources, FAQs, and training materials to improve self-service capabilities.
- Identify recurring issues or trends and recommend process improvements to enhance the employee experience.
- Demonstrates support of teammates, second level staff, senior management, processes and procedures and assigned tasks to ensure the success of the Customer Support department and Human Resources.
- Accountable for personal self-development to include maintaining first level knowledge skill set for supported systems
Qualifications
- Education and/or experience equivalent to an Associate Degree in Human Resources or Business Administration.
- Experience in customer support/call center environment preferably dealing with any of HR functions, including benefits, payroll, and HR systems; 1-3 years of experience in HR, customer service, or related roles.
- Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management.
- Strong customer service orientation; desire to embrace technology as a means of improving service.
- Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures and exercise sound business judgment.
Why Revolution Technologies?
About the company
Revolution Technologies - Making a difference across the nation with premier consulting, staffing, and hiring services.
Revolution Technologies, founded in 1993, provides best-in-class services that make a positive difference in the lives of our clients and our talent. We provide strategic management consulting; ERP and EA consulting; staff augmentation, contract, and contingent staffing; contract-to-permanent and permanent placement; as well as payrolling, recruitment process outsourcing, and human resources advisement services.
Let’s talk about benefits
Revolution Technologies is proud to offer some of the best rates in the market. Revolution is also pleased to provide a comprehensive benefits package including medical, dental, vision, short term disability, access to a health savings account, tuition reimbursement, scholarship opportunities, 401k, life insurance, supplemental insurance, and paid time off.
Equal Opportunity Employer
Revolution Technologies, LLC is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Revolution Technologies: Turn to us!
Salary : $20 - $23
