What are the responsibilities and job description for the IT SITE OPERATIONS MANAGER position at Revolution Technologies?
- Title: IT Site Operations Manager
- Locations: Johnston, RI (02919)
- Citizenship: No sponsorship available must have USC or Green Card
- Rate: W2 only no C2C is possible. No C2C
- Hours: M-F (40hrs), 8-5
- Important: ONLY candidates with EXPERIENCE will be considered
Work to create and implement specific operations practices, including:
- Day-to-day problem solving and Customer interface
- Act as single point of contact for Lexmark break-fix program, providing initial triage and remediation of break-fix issues
- Escalating break-fix issues to Lexmark for resolution
- Proactively monitor Managed Output Devices
- Continually monitoring existing service levels
- Performing end-user training
- Assisting with the relocation of Managed Output Devices
- Consumable management
- Manage local Consumables storage
- Install consumable cartridges in Managed Output Devices
- Facilitate LCCP box shipments back to Lexmark
- Management of Lexmark internal support processes as required
- Ability to develop and strengthen relationships with Customers
- Assumes special activities, responsibilities, and projects as agreed upon
- Work closely with Operations and Project Teams during implementation and deployment of print technology and support services, including:
- Inventory collection and management
- MADC tracking
- Consumables management
- Monitoring adherence to all SLA’s
- With Customer Operation Manager, create Implementation Procedures Manual and Escalation Process Procedures
Experience and Background:
- Experience in computer/printer maintenance support
- Significant experience interacting with customers, including executives
- Experience with the delivery of operations through use of technology solutions
