What are the responsibilities and job description for the Site Operations Manager position at Revolution Technologies?
*** W-2 Only ***
*** No C2C ***
JOB SUMMARY:
Work to create and implement specific operations practices including:
• Day-to-day problem solving and Customer interface,
• Act as single point of contact for Client break-fix program. Providing initial triage and remediation of break-fix
issues,
• Escalating break-fix issues to Client for resolution,
• Proactively monitor Managed Output Devices,
• Continually monitoring existing service levels
• Performing end user training,
• Assisting with the relocation of Managed Output Devices,
• Consumable management
• Manage local Consumables storage,
• Continually monitoring existing service levels
• Install consumable cartridges in Managed Output Devices,
• Facilitate the LCCP box shipments back to Client,
• Management of Client internal support processes as required.
• Ability to develop and strengthen relationship with Customer
• Assumes other special activities, responsibilities, and special projects as agreed upon
• Work closely with Operations and Project Team’s during implementation and deployment of print technology and
support services, including inventory collection and management, MADC tracking, and consumables management
while monitoring adherence to all SLA’s
• With Customer Operation Manager, create Implementation Procedures Manual and Escalation Process Procedures
EXPERIENCE AND BACKGROUND:
· Experience in computer/printer maintenance support
· Significant experience interacting with customers, including executives
· Experience with the delivery of operations through use of technology solutions
