What are the responsibilities and job description for the Onsite Printer Associate in Boston, MA position at Revolution Technologies?
Job Details
On-Site Associate (OSA) Lexmark | Boston, MA
Join Lexmark as an On-Site Associate to provide repair, maintenance, and support for customer devices under contract. Ensure high-quality service and customer satisfaction with efficient troubleshooting and maintenance.
Key Responsibilities:
- Respond to service calls within SLA.
- Repair and maintain Lexmark products to OEM standards.
- Communicate with customers about call status, ETA, and resolution.
- Provide training on product use and features.
- Manage inventory and collect meter reads.
- Maintain a professional appearance.
Requirements:
- 2-5 years of experience with printers or imaging products.
- Strong electro-mechanical aptitude.
- Valid driver s license and reliable transportation.
- Ability to lift 60 lbs.
- Successful government background check.
Skills & Qualities:
- Excellent communication and customer service skills.
- Positive attitude and quick learner.
Education:
- High School Diploma or GED.
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