What are the responsibilities and job description for the Operations Excellence Specialist position at Revolution Technologies?
About the Role
The Site Operations Manager is a critical position that requires strong technical skills and excellent communication abilities. As a member of our operations team, you will play a key role in ensuring seamless execution of print technology services.
Responsibilities:
- Develop and implement operational procedures to ensure efficient management of Managed Output Devices.
- Collaborate with the Operations and Project Teams to deploy new print technology and support services.
- Maintain accurate records of inventory collection and management, MADC tracking, and consumables management.
- Ensure adherence to all Service Level Agreements (SLAs).
- Create Implementation Procedures Manual and Escalation Process Procedures with the Customer Operation Manager.
Qualifications:
- Demonstrated expertise in computer/printer maintenance support.
- Strong relationship-building skills with ability to develop and strengthen relationships with customers.
- Ability to work independently and collaboratively within a team environment.
