Technical Writer

RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.

The Technical Writer is a critical part of our Technical Operations team and is responsible for developing, maintaining, and enhancing RevolutionParts’ technical documentation resources, including customer-facing documentation and internal product guides. This role ensures all documentation is accurate, up-to-date, and reflective of product changes. The technical writer will work closely with the Product and Engineering teams to document new releases and updates, focusing on clarity and usability for various stakeholders.

• Develop, manage, and update platform documentation to ensure that both internal teams and external customers have clear, accurate information on product functionality and features.
• Collaborate with Product, Engineering, and Support teams to document new product features, historical changes, and future updates.
• Oversee the maintenance and organization of the knowledge base, ensuring information is accessible and current.
• Create training materials and customer-facing documents to support product adoption and use.
• Conduct regular reviews of documentation to identify gaps, update content, and optimize accessibility for both technical and non-technical audiences.
• Act as a point of contact for documentation inquiries from other departments and lead the response process for content requests.

• Bachelor’s degree in Technical Writing, English, Communications, or a related field (Computer Science or Engineering background is a plus).
• 3 years of experience in technical writing, preferably in a SaaS or eCommerce environment.
• Proven ability to write and organize content in a clear, concise manner tailored to multiple audiences.
• Familiarity with technical documentation tools (e.g., Confluence, JIRA, Zendesk) and best practices for knowledge management.
• Strong collaboration skills with cross-functional teams, including Product, Engineering, and Support.
• Exceptional organizational skills with a high attention to detail and accuracy.
• Understanding of SaaS and eCommerce industries is a strong advantage.

Are you not sure you meet 100% of the qualifications? You should still give it a shot! Research shows that men will apply to a job when only meeting 60% of the requirements, whereas women and members of other underrepresented groups typically only apply when they meet every single requirement. At Revolution Parts, we are Revolutionaries.  We build tools, products, and our people. We value diversity in backgrounds and thoughts, so take a shot and apply! Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us.

RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page.  

RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status.

Please Note: You will only receive correspondence through the Lever ATS or from a @revolutionparts.com email address.  If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.

Salary : $70,000 - $85,000