What are the responsibilities and job description for the Customer Success Manager, SMB position at Revver?
The Company
Revver is focused on helping businesses of any size to improve their profitability and productivity by automating their document-dependent work with our award-winning software platform. Revver drives positive outcomes and real growth through dramatically improved efficiency and accelerated cycle times; improved security, compliance and governance; and giving teams back vital capacity to focus on human-centric work to grow their businesses. Come experience the stability of a 20 year old company, with the thrill and opportunities of a startup.
Who You Are
The SMB Customer Success Manager (CSM) role at Revver will be responsible for ensuring the successful adoption and long-term satisfaction of our SMB clients. The CSM will serve as the primary point of contact for our SMB clients, providing strategic guidance, addressing their needs, and driving value realization from our solutions. This role requires a scalable, proactive, and customer-centric approach to building strong relationships and fostering client loyalty.
What You'll Bring to the Table
- Bachelor's degree in Business or a related field preferred.
- 1-2 years of experience in customer success, account management, or a related role, preferably within the SaaS industry.
- Strong communication and interpersonal skills
- Excellent problem-solving and conflict resolution abilities
- Proficiency in CRM software and customer success tools
- Ability to manage multiple clients and priorities simultaneously
- Analytical mindset with the ability to leverage data for decision-making
- Customer-centric attitude
- Proactive and self-motivated
- Detail-oriented and organized
- Ability to work collaboratively with cross-functional teams
What You'll Do
- Client Onboarding: Oversee the onboarding process for new clients, ensuring a seamless transition and successful implementation of Revver's solutions.
- Relationship Management: Build and maintain strong, long-term relationships with key stakeholders at client organizations, serving as their trusted advisor and advocate.
- Customer Support: Address client inquiries, issues, and requests promptly and effectively, coordinating with internal teams to ensure timely resolution.
- Proactive Engagement: Conduct regular check-ins with clients to assess their satisfaction, identify opportunities for improvement, and provide strategic recommendations.
- Value Realization: Help clients maximize the value of Revver's solutions by identifying and promoting best practices, additional features, and potential upsell opportunities.
- Renewals and Retention: Drive client renewals and minimize churn by demonstrating the ongoing value and ROI of Revver's solutions.
- Feedback Loop: Collect and relay client feedback to internal teams, contributing to product development, enhancements, and overall service improvement.
- Reporting: Maintain accurate and up-to-date records of client interactions, issues, and outcomes in our CRM system.
- Training and Education: Conduct training sessions and webinars to educate clients on new features, updates, and best practices.
You Get Bonus Points If
- You have a Bachelor's degree in a business, marketing, or a related field
- You have Salesforce experience
- You are based in Utah and willing to report to our Lehi office several times a week
What We Offer
- Four-day work week (Monday - Thursday with occasional Friday's required)
- 10 paid holidays
- Uncapped PTO
- Competitive salary & Performance based variable compensation
- Parental leave
- Opportunities to grow your career
- Top-notch work-life balance and company culture
- Hybrid-work environment
Apply today!
Revver is an EEO; M/F/D/V; we offer PTO; Medical, Dental, Vision, 401k (with Match), Life insurance and many perks. The salary for this position is dependent on experience. ALL Candidates MUST include a resume with their application.