What are the responsibilities and job description for the Client Success Operations Manager position at Reward Gateway?
Client Success Operations Manager
Department : Client Success
Employment Type : Full Time
Location : Boston or Chicago
Reporting To : VP of Client Success
Compensation : $110,000 - $115,000 / year
Description
Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
With our shared missions of 'Making the World a Better Place to Work" and 'Enriching connections, For good'. You'll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people's daily lives. Our shared mission guides our actions and charts a sustainable path to a better future.
Your role in our Mission
Our mission is to make the world a better place to work and to achieve this mission we need you to help ensure that we are providing Return on Investment across our existing client portfolio and ensuring our internal client-facing teams have the support they need to do that.
Some of Your Responsibilities & Core Duties will include :
- Defining and continuously refining core CS-specific KPIs and metrics through the lens of improving client retention
- Administering CS software and helping optimize internal usage
- Spearheading project to clean up client data in Salesforce that is crucial to improving how we organize and support our clients
- Working with global teams to define and implement client health scores and other metrics to support Client Success Managers and Account Managers
- Identifying the need for - and creating - team SOPs (Standard Operating Procedure docs)
- Creating processes to implement CS Best Practices, helping develop a best in class CS organization
- Collaborating with internal teams to optimize CS procedures, such as Business Operations, Account Management, Marketing, Product, Sales, and others
The Experience and Key Skills you will have :
The Interview Process :
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you'll get in return for joining our Mission at rg.co / lifeatrg.
Salary : $110,000 - $115,000
