What are the responsibilities and job description for the IT System Analyst - Edenred US position at Reward Gateway?
IT System Analyst - Edenred US
Department : IT
Employment Type : Full Time
Location : Boston
Compensation : $80,000 - $85,000 / year
Description
Edenred, together with Reward Gateway, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
With our shared missions of 'Making the World a Better Place to Work' and 'Enriching Connections, For Good', you'll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
Your role in our Mission The IT System Analyst will be responsible for the IT infrastructure support of the USA Business units. They will oversee the local office IT infrastructure administration and help desk support ensure compliance with security requirements.
Some of Your Responsibilities, Core Duties and Skills will include :
- Oversee hosted IT infrastructure for Edenred USA business units.
- Develop and refine the build processes for desktop and laptop setups across domestic locations.
- Setting up systems for new hires and managing the IT aspects of staff departures.
- Planning and executing the installation, upgrade, and replacement of computer equipment.
- Providing tier 1 and tier 2 support for desktop software, operating systems, and remote access issues.
- Direct hands-on assistance to resolve user issues with operating systems, connectivity, and applications.
- Oversee the creation, removal and control of user accounts / licenses in Active Directory, MS Exchange (Mailboxes), O365 and all other business-critical applications.
- Manage the local area network (LAN), including supporting proxy technologies, documenting network switch ports, and liaising with the networking team for required changes.
- Handle the procurement process for new software and hardware, as well as for annual support and maintenance contracts.
- Participate in a rotating schedule for after-hours support, including tasks like patching maintenance and assisting with software releases.
- Act as the liaison with the Edenred Global Technology center to support, implement, and escalate network and infrastructure needs.
Experience and Physical Requirements
Experience
Physical Requirements
The Interview Process :
Be comfortable. Be you.
We want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
Salary : $80,000 - $85,000
