What are the responsibilities and job description for the Manager, Sales Development position at Rewards Network?
About the job
Celebrating 40 years in business, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers. Our offers leverage advanced technology and powerful data analytics, providing value to our restaurants, diners, and strategic partners' loyalty programs.
Our Culture
At Rewards Network, you will find a passionate and diverse group of professionals that enjoy working collaboratively, solving problems, and taking ownership of not only their own careers and success, but the success and continued growth of the organization. We take pride in partnering with the world's most powerful loyalty programs to bring full price paying customers and better ways to access working capital options to local restaurants. We offer a challenging and rewarding environment where you can maximize your potential.
Job Overview
The Manager, Sales Development is a self-motivated and transformational leader who can develop and support an evolving team while ensuring sales development goals are met. The Manager, Sales Development will take a hands-on approach to managing a team that is responsible for call-center based sales development and lead qualification for both warm and cold leads. This leader is the expert on the team’s processes, responsibilities, KPI’s, and internal relationships. The Manager, Sales Development is responsible for the day-to-day oversight of the team, including productivity levels, sales success, performance management, quality monitoring, resource allocation, training, reporting, and other management duties.
This is a hybrid base position with 2-3 days a week in our state of the art Chicago office.
What you’ll bring to the table: (Responsibilities)
- Drive SDR performance and success to KPI’s including daily touchpoints, meetings scheduled, and win/loss ratios.
- Develop and implement new sales tools and approaches that help the team in identifying, contacting, and creating new opportunities.
- Discover training needs and curate new hire, continuous learning, and cross-training programs.
- Provide feedback, coaching, and mentorship to direct reports.
- Proactively recognize, manage, and address performance gaps.
- Monitor campaign success and manage strategy around lead prioritization.
- Collaborate with various leaders and departments, including but not limited to: Sales, Product, Marketing, and Support Center to maintain strong internal relationships and improve processes.
- Champion organizational and procedural changes as business objectives evolve.
- Participate in leadership training and ongoing development.
- All other duties as assigned by management.
Do you have the right mix of ingredients: (Requirements)
- Associate’s or Bachelor’s degree in business, finance, or related field
- 3 years in a sales development role
- 3 years in a management role
- Experience in financial services a plus
- Extensive experience developing and leading high-performing teams
- Proven track record exceeding sales production goals and driving strong sales performance in others in a call-center environment
- Demonstrated ability to create and maintain a positive and engaging department culture
- Background in creating and maintaining sales tools, resources, and talk tracks
What you’ll love about us:
Comprehensive benefits package, which includes:
- Competitive Paid Time Off and company holidays
- Generous dining reimbursement when you dine with our restaurant clients
- 401(k) plan with a company match
- Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
- Partnership with Rx n Go, offering certain prescriptions for free
- Dental plan options and a vision plan
- Flexible Spending Accounts and a pre-tax commuter benefit program
- Accident, Critical Illness, and Hospital Indemnity Insurance Plans
- Short Term and Long Term disability
- Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
- Employee Life Assistance Program
- Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations
Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.
