Facility Scheduler

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world's largest organizations to reimagine waste management for a smarter, more sustainable world.

All that we're missing is you. Apply today!

About the role

The Facility Scheduler is an integral part of the facility operations. The primary focus is to fulfill several essential tasks related to receiving inbound waste streams from a client. Serve as the direct link between the Company and the client, manage day to day affairs, and ensure customer satisfaction. Interact with customers to provide all necessary information and process information in response to inquiries and concerns. The Scheduler will be assigned to one facility and work with all customers for inbound waste.

Position Responsibilities

• Manage inbound requests and appropriately slot into Thermomechanical Treatment Facility (TTF) and/or Material Processing Facility (MPF) master schedule. Work with customer to get first and future loads scheduled following approval package distribution.

• Maintain communication, both verbally and electronically, efficiently and professionally.

• Build positive working relationships among stakeholders to ensure client satisfaction and collaborate across departments to resolve issues and/or exchange client information.

• Analyze scheduling needs, recognize potential issues, research alternatives and provide solutions.

• Establish complete understanding of capabilities, services and processes within TTF and/or MPF to effectively communicate with clients and offer solutions within the Reworld portfolio.

• Assist clients with on-site shipment complications.

• Respond to client feedback and address service complaints promptly.

• Act as liaison between client, Sales, Operations, and Customer Care.

• Ensure data in CRM, NSGG, DMS, People Soft (PS) are entered correctly.

• Perform other job-related duties as assigned.

Required Qualifications

• High School Diploma / GED required, some college preferred.
• Minimum 5 years of administrative or complex customer service experience.
• Desire to have direct customer contact & provide high level of customer service.
• Strong organizational skills.
• Ability to use sound judgment and problem solve in a fast-paced environment.
• Ability to collaborate and build effective relationships at all levels of the organization.
• Ability to handle multiple projects, prioritize, meet deadlines and work independently.
• Ability to follow detailed oral and written instructions.
• Ability to effectively communicate at all levels both orally and in written form.
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
• Preferred Qualifications
• Experience in waste, recycling, transportation or logistics industry strongly preferred.
• Some college preferred.

Physical Demands of the Role

• Ability to walk, sit, and stand
• Ability to lift/carry 25lbs
• Consistently work in various weather conditions

Total Rewards

• Reworld offers GED Works - a fully funded program for employees to achieve their GED.

• Health Care Benefits - start 1st day of employment

• 401k - match up to 7%

• Paid Time Off (Vacation & Holiday)

• Paid Parental Leave

• Short-Term & Long-Term Disability Benefits

• Tuition Reimbursement

• Employee Referral Bonus

All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.

Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Our DEI Commitment

Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.

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If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the 'Contact Us' button. Under Inquires, select 'Careers' in the Interest field, fill out all required fields including your message. In the message section, please note this is a 'Job Application Accommodation Request'.

Attention Staffing Agencies & Search Firms

Reworld may sometimesselectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role)has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.