What are the responsibilities and job description for the Customer Account Services Representative position at Reynolds and Reynolds?
Reynolds and Reynolds is an industry leader in developing software and business forms for the automotive industry. These products enable car dealerships to operate more efficiently and effectively in a competitive marketplace.
Responsibilities:
As a Customer Accounts Services Representative, you will handle incoming calls from customers and internal associates as well as contacting customers via phone and email in pursuit of payment on accounts. You will be the first point of contact for any customer when they call in with Accounts Receivable or Billing questions. Duties also include maintaining regular follow-ups on accounts to ensure problem resolution, payment of outstanding balances, authorizing credit holds, and placement with collection agencies if necessary.
Requirements:
- Bachelor’s degree or equivalent experience preferred
- Excellent written and verbal communication skills
- Comfortable working with customers
- Experience with MS Word and Excel
- Collections experience preferred
Benefits:
Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work/life balance with paid time off. At our Dayton office, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
