Customer Complaint Coordinator

Join Reynolds Consumer Products…a world of opportunities! We are passionate about achieving results and have fun winning as a team! We are committed to a diverse and inclusive workplace environment in which individual differences are recognized, respected and appreciated.

At Reynolds, we provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and fun workplace environment. Are you looking to build a strong career? Then we have an opportunity for you! We are seeking an experienced and dedicated Customer Complaints coordinator to join our team at Reynolds Presto Products, Specialty Division in Weyauwega, WI.

Responsibilities

In this role, you will be responsible for overseeing and managing all aspects of customer complaints related to product quality, ensuring timely resolution, and driving continuous improvement initiatives. The ideal candidate will have a strong background in quality management, excellent communication skills, and a proactive approach to identifying and addressing customer concerns.

Responsibilities:

• Manage the end-to-end process of customer complaints related to product quality, from initial receipt to final resolution.
• Collaborate cross-functionally with various teams including Customer Support, Sales, Manufacturing, Quality, Engineering, and R&D to investigate and analyze the root causes of customer complaints.
• Develop and implement effective corrective and preventive action (CAPA) plans to address identified quality issues and prevent recurrence.
• Monitor complaint trends and perform data analysis to identify patterns and areas for improvement.
• Maintain accurate and comprehensive records of all customer complaints and their resolutions.
• Lead and facilitate regular meetings to discuss complaint trends, quality improvement strategies, and progress updates.
• Provide regular reports and updates to senior management regarding complaint trends, key performance indicators, and improvement initiatives.
• Work closely with the Quality Assurance team and quality engineer to ensure alignment of quality processes and procedures.
• Collaborate with the Customer Support team to improve customer satisfaction and communication during the complaint resolution process.
  
  

Qualifications:

Requirements

• 5 years of experience in quality management, preferably in a customer-facing role.
• Strong understanding of quality assurance principles, root cause analysis, and corrective action methodologies.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills to collaborate across departments and communicate with customers.
• Proficiency in data analysis tools and software.
• Experience with quality management systems (ISO 9001, BRCGS, etc.).
• Detail-oriented with strong organizational skills.
• Proven track record of driving process improvement initiatives.
• Ability to work well under pressure and meet tight deadlines.
  
  

Join our dynamic team and contribute to enhancing the overall quality of our products while ensuring customer satisfaction.

If you have a passion for quality management and a drive for continuous improvement, we invite you to apply for this exciting opportunity.

To apply, please submit your resume and cover letter to [application email/website link].

Reynolds Presto Products is an equal opportunity employer and welcomes applicants from all backgrounds to apply.

Pay Range

USD $26.83 - USD $26.83 /H