What are the responsibilities and job description for the Technical Support Specialist position at Rezdy?
About Us
We are Regiondo, Checkfront, and Rezdy—three leading brands united under one mission: empowering experience providers worldwide to grow, thrive, and deliver unforgettable moments. Fueled by teamwork and the combined strength of our brands, we are dedicated to equipping tour, activity, and experience providers with the tools they need to succeed.
We believe experiences shape who we are—creating lasting memories, fostering connections, and offering fresh perspectives on the world. With this vision at our core, we help 20k businesses globally, processing more than $10 billion in bookings to date. Our solutions enable operators to streamline operations, manage online bookings, boost sales, and enhance customer experiences—whether it’s simplifying the booking process, expanding reach through multiple sales channels, or giving providers the freedom to focus on creating memorable experiences.
With teams across Europe, North America, Australia, and beyond, we are a fast-growing organization passionate about technology, creativity, and collaboration. Our strong foundation and deep industry expertise allow us to deliver reliable, scalable, and customer-centric solutions that empower businesses and transform the way people experience the world.
Joining us means becoming part of a dynamic, hard-working, global team shaping the future of the tours and activities industry.
We live by three core values:
About The Role
Are you passionate about customer service? Do you thrive on solving problems in a technical environment? Are you excited about engaging with customers over the phone, through live chat, and by resolving support tickets?
We are looking for a Technical Support Specialist to join our team and provide friendly, accurate, and timely technical support to our diverse customer base of tour and activity operators. You'll work closely with our product and development teams to help our customers achieve success with our solutions and services.
Location Requirements
This position is based in Denver, Colorado. Candidates must be able to commute to our Denver office (Circa Building | 1615 Platte Street, Denver, CO, 80202).
What you will do
The pay range for this role is $50,000 - 57,000 USD Per year
Powered by JazzHR
trPSQNiuD2
We are Regiondo, Checkfront, and Rezdy—three leading brands united under one mission: empowering experience providers worldwide to grow, thrive, and deliver unforgettable moments. Fueled by teamwork and the combined strength of our brands, we are dedicated to equipping tour, activity, and experience providers with the tools they need to succeed.
We believe experiences shape who we are—creating lasting memories, fostering connections, and offering fresh perspectives on the world. With this vision at our core, we help 20k businesses globally, processing more than $10 billion in bookings to date. Our solutions enable operators to streamline operations, manage online bookings, boost sales, and enhance customer experiences—whether it’s simplifying the booking process, expanding reach through multiple sales channels, or giving providers the freedom to focus on creating memorable experiences.
With teams across Europe, North America, Australia, and beyond, we are a fast-growing organization passionate about technology, creativity, and collaboration. Our strong foundation and deep industry expertise allow us to deliver reliable, scalable, and customer-centric solutions that empower businesses and transform the way people experience the world.
Joining us means becoming part of a dynamic, hard-working, global team shaping the future of the tours and activities industry.
We live by three core values:
- Be a Trusted Guide: Support our customers and each other with expertise and integrity
- Shape the Future: Drive innovation and improvement in everything we do
- Be Proud of the Journey: Celebrate successes and learn from challenges along the way
About The Role
Are you passionate about customer service? Do you thrive on solving problems in a technical environment? Are you excited about engaging with customers over the phone, through live chat, and by resolving support tickets?
We are looking for a Technical Support Specialist to join our team and provide friendly, accurate, and timely technical support to our diverse customer base of tour and activity operators. You'll work closely with our product and development teams to help our customers achieve success with our solutions and services.
Location Requirements
This position is based in Denver, Colorado. Candidates must be able to commute to our Denver office (Circa Building | 1615 Platte Street, Denver, CO, 80202).
What you will do
- Assist prospective and current customers with product questions via email, phone calls, live chat, and social media
- Troubleshoot configurations and integrations while providing timely solutions
- Investigate and report bugs and feature requests
- Escalate issues to senior support team members or the development team as needed
- Create internal documentation, customer training materials, and video tutorials
- Contribute to communication and process improvement initiatives
- Do the right thing, those who lead by integrity
- Are truly customer-focused and proactive with support
- Can execute meaningful customer interactions, and be the best part of our client's day!
- Go above and beyond - adapt and be flexible in their thinking and processes
- Love team collaboration, and knowledge sharing, and aren't afraid to learn
- Positive customer-focused attitude
- Excellent command of the English language
- Creative thinking and strategic problem-solving abilities
- Technical troubleshooting skills
- Experience in a customer-facing technical support/help desk role
- Strongly preferred: At least 1 year of SaaS customer support experience or previous experience with Reztech software
- Experience using tools such as Zendesk, JIRA, Google Apps
- Proficiency in WordPress or other popular CMS integrations
- Familiarity with payment gateways (Stripe, Square, Paypal, etc.)
- Understanding of HTML, CSS, and exposure to programming languages
- Familiarity with the tour/activities/rental industry
- Fluency in other languages
- An environment that empowers you to learn, grow, and make a meaningful impact
- Be a part of a fast-growing, ambitious company where your work directly drives results
- Work with ambitious, driven, and like-minded professionals in a collaborative and dynamic environment
- A regionally competitive benefits package
- The chance to be a part of a dynamic and innovative company that is making a difference in the tour and activity sector
The pay range for this role is $50,000 - 57,000 USD Per year
Powered by JazzHR
trPSQNiuD2
Salary : $50,000 - $57,000
