Technology-Business Analyst

Essential Functions:

Technical Writing & Process Documentation:

· Engage stakeholders across the Technology organization to understand and help document current state processes relating to software delivery and information security

· Collaborate with stakeholder involved in end-to-end processes to support definition of various roles and responsibilities

· Support documentation of governance artifacts including process maps, procedures, and controls

· Translate complex concepts into easily understandable language to drive simplicity

Management Reporting & Communications:

· Assist in the development of management reports for executive leadership to summarize insights related to key initiatives and the organization’s risk and compliance posture

· Support development and delivery of communications, training or educational materials for stakeholders affected by change to support adoption and ongoing compliance with new and/or revised processes

· Support the development and execution of training events providing logistical, process, and documentation support to facilitate business subject matter experts

Audit and Compliance Tracking:

· Track the status of audit engagements and compliance activities leveraging Jira and Confluence tools

· Collaborate with subject matter experts to ensure controls are consistently executed and evidencable, generating ideas for innovative solutions to support the consistent application of controls

Knowledge

·       Fluent English language communication

·       Proficient understanding of technology and information security concepts, particularly related to software development and technology operations

·       Knowledge of the Agile methodology

·       Proficiency in process documentation and the ability to clearly define roles and responsibilities

·       Prior experience or familiarity with Atlassian Jira/Confluence or similar work management tools

·       Familiarity with information technology and security standards or frameworks a plus (e.g., COBIT, ITIL, NIST CSF)

Skills

·       Exceptional oral and written communications skills, with the ability to gather and synthesize information from a variety of sources and summarize in management reporting

·       Excellent communication, interpersonal, relationship building, and leadership skills

·       Skillful listener who can facilitate discussions with a range of stakeholders

·       Strong ability to manage ambiguity and take initiative

·       Above average organizational and time management skills

·       Skilled influencer and partner with different levels of the organization to achieve results

·       Strong problem-solving, critical thinking, & analytical capacity

·       Project management or similar skills

·       Business analysis skills, or a demonstrated ability to translate business problems into clear and discrete requirements

Technical writing or documentation skills to facilitate documentation of technology processes and governing procedures

Abilities:

·       Highly collaborative and personable; able to partner with cross-functional teams to achieve desired results

·       Motivated, dependable and self-directed

·       Highly motivated and analytical mindset

·       Able to think strategically regarding culture, behavior, technology, and business processes

·       Able to navigate ambiguity and abstract issues

·       Able to raise awareness of potential problems and formulate potential solutions proactively

Able to reason through cause & effect scenarios and identify underlying issues

Education:

·       Bachelor’s degree in technical field or related experience (e.g., computer science, information systems, or similar)

Focused interest and/or education in software development preferred

Experience:

·2 years of experience in technology, project management, business analyst, or related fields

·Experience with various forms of written communication to different audiences

·Experience with Microsoft Office, including Word, Excel, and PowerPoint

·Experience with the Agile framework

·Experience with Jira and Confluence software platforms

Enthusiasm for improvement related to technology and vendor management processes