What are the responsibilities and job description for the Front Desk Receptionist position at Rezolut?

Job Description

Summary :

Under direction of the Lead Clerical, the primary responsibilities of the PRN Front Desk / Scheduler staff are to greet clients, assist visitors with their needs, perform patient registration, schedule appointments by interfacing with referring physician offices, patients, and patients’ family members, monitor patient flow, and provide excellent customer service. Preferred : Bilingual; Spanish.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Greets customers in a polite and prompt manner.
Kindly and patiently assists clients by answering their questions and helping with their requests.
Ensures necessary information / scripts / paperwork are in order prior to patients’ arrival.
Accurately completes the registration process, enters patient information in the RIS and verifies discrepancies in patient information with patients, clinics or insurance companies as needed.
Reviews or completes exam questionnaires with patient as required.
Scans appropriate information to patient chart in RIS.
Check in / out patients, collect payments, and fill out paperwork.
Anticipates and provides assistance to accommodate patients having difficulty ambulating and completing forms.
Creates detailed notes in patient chart in RIS documenting pertinent information.
Maintains patient confidentiality.
Customer service experience, handling money, and attention to detail highly preferred.

COMPETENCIES :

To perform the job successfully, an individual should demonstrate the following competencies

Service Excellence : The Front Desk and Registration staff is the first impression of the office for patients and their families and as such, will demonstrate the highest level of customer service when greeting and speaking with clients.

Communicates in a way that conveys sympathy and respect to a diverse patient and work population. Takes ownership for determining a customer’s needs and offering ways to help.

Communication : Rephrases / summarizes what the speaker is saying. Speaks and writes clearly, concisely and to the point. Makes sure important information is communicated promptly and accurately.

Commitment : Demonstrates initiative in completing daily assignments. Perseveres when he or she feels they have developed an innovative solution.

Flexibility : Open to new ways of thinking. Adapts quickly to new techniques and work methods. Handles multiple priorities successfully.

Problem-Solving : Recognizes and communicates problems to the right person / system. Offers constructive ideas / suggestions for solving problems.

Team Player : Collaborates effectively with people at all levels. Shares new information with employees, physicians, and support service personnel. Shows flexibility and can shift focus quickly to accommodate the physicians or other staff.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability :

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees of the organization.

Computer Skills :

To perform this job successfully, an individual should have knowledge of word processing software, internet software, RIS, and PACS.

Education / Experience :

High school diploma

Job Type : PRN

Benefits :

401(k)

Disability insurance

Life insurance

Paid time off

Schedule :

8 hour shift

Education :

High school or equivalent (Preferred)

Experience :

Customer service : 1 year (Preferred)

Medical terminology : 1 year (Preferred)

Computer skills : 1 year (Preferred)

Work Location : One location; Hemet, CA

Pay : $21.00 per hour

Salary : $21

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