What are the responsibilities and job description for the IT Help Desk position at RF TECHNOLOGIES INC?
Job Title: IT Help Desk
Location: Brookfield, Wisconsin
Company: RF Technologies
About Us:
RF Technologies, established in 1987, is a leading provider of comprehensive, integrated RFID safety and security systems, Wi-Fi RTLS systems, and healthcare enterprise solutions. With an installed base of more than 10,000 systems, RF Technologies specializes in state-of-the-art healthcare solutions for long-term care facilities and hospitals, including Code Alert® Wandering Management, Wireless Nurse Call, Fall Management Solutions, Safe Place® ED and Infant Security Solutions, and Help Alert® Staff Duress Systems. The Company is credited with inventing the first RFID infant security system, which was designed and developed by nurse clinicians. It was the first in the industry to invent peer-to-peer Wi-Fi RTLS, and to offer remote monitoring, RF consulting, and 24X7 technical support by RF Technologies’ staff specialists and a nationwide service management team. We believe in fostering a culture of innovation, teamwork, and customer-centricity. Our mission is to ensure every customer has a positive experience while interacting with our brand.
Job Summary:
Our innovative and growing company is looking for an IT helpdesk. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT helpdesk
- Ensuring that the hardware and software applications are configured in accordance with applicable requirements and that their output complies with regulations
- Ensuring that no unauthorised software is installed on the EFB system
- Follow document blueprints and standard operating procedures
- Moving computer/printer equipment from offices/cubicles
- Assisting in the setup of office telephones for new hires
- Troubleshoot, diagnose and repair computer hardware
- Analyze information provided by HR personnel and other departments in order to create and/or modify accounts for new employees and/or existing employees
- Manage relationships with application vendors for various support needs
- Prepare and submit Change Management Requests for applications, in collaboration with stakeholders as needed
- Escalate highly complex or difficult technical problems to Manager
- Instruct users via phone and/or email on the basic functionality of desktop applications
- Enter information into call tracking system and monitors to ensure customer service needs are met for all computer and network related issues
- Great attention to detail and follow up, verbal/written communication skills
- Must be able to speak, read, write and understand English as the primary language used in the workplace
- Knowledgeable in configuring mobile Operating Systems (iOS and Android)
- Previous working experience in supporting end users and documenting incidents at an “IT Helpdesk” for at least one year, preferably in a multinational environment
Qualifications:
What We Offer:
- Competitive salary and commission structure.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- 401(k) plan with company match
- Paid sick, holiday and vacation days
- Flexible work schedule
- Educational Assistance
RF Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
