Inside Sales Representative

We are seeking a proactive and customer-oriented individual to join our team as a Customer Service/Inside Sales Representative. This role combines customer service excellence with sales and account management, ensuring a seamless experience for our clients while helping drive business growth. This is an entry to associate level role. The ideal candidate will be a team player who can handle customer inquiries, generate sales, process orders, manage client accounts, and build lasting relationships to ensure the future success of RFD Beaufort/LBT.

Customer Interaction:

• Respond promptly and professionally to customer inquiries via phone and email

• Provide accurate information about products, pricing, availability, and shipping options.

• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.

• Answer incoming phone calls and emails (questions regarding order status, products, quotes, repair requests) in addition to making outbound calls

• Handle customer needs by providing solutions, ensure that the customer has a positive service experience with London Bridge Trading.

• Provide technical assistance and guidance to customers regarding product usage, care, and maintenance.

• Monitor order status and proactively communicate any delays or issues to customers for orders

• Check voicemails and return customer phone calls

Inside Sales Duties:

• Actively promote and upsell products to customers based on their needs and preferences.

• Identify new sales opportunities by initiating conversations with potential customers through phone, email, or web inquiries.

• Process incoming web orders or purchase orders using our internal systems

• Understand pricing and accurately generate quotes for potential customers

• Generate weekly and/or quarterly reports on sales and product inventory

• Participate in sales efforts by reaching out to leads, offering product recommendations, and following up on

• Work with the sales team to drive sales and company growth

• Actively participate in weekly sales meetings to (all but not limited to) outline goals, current projects, review company polices, collaboration with BD and marketing teams, and provide feedback on customer trends and inquires.

• Manage and nurture a portfolio of customer accounts, ensuring long-term satisfaction and fostering ongoing business relationships.

• Serve as the main point of contact for customers in your assigned accounts, ensuring their needs are consistently met.

• Coordinate with internal teams to ensure timely and accurate delivery of products, resolving any shipping or fulfillment issues.

• Resolve any customer complaints or issues promptly and professionally, ensuring customer retention and satisfaction.

Expectations:

• In office 8am – 5pm, Monday – Friday

• Learn in house ERP/CRM systems and effectively navigate the platform

• Develop a deep understanding of our product line, including materials, features, and applications.

• Stay updated on new product releases, promotions, and industry trends to effectively communicate with customers.

• Strive to provide legendary customer service

Qualifications and Experience:

• Entry to associate level role

• Previous experience in customer service or a related field, preferably in a manufacturing or retail environment.

• Knowledge in Government purchasing vehicles not required but encouraged

• Knowledge of tactical gear, outdoor equipment, and/or military/law enforcement products is not required but encouraged

• Must have excellent communication skills, both verbal and written, with a professional and friendly demeanor. * Strong problem-solving abilities

• Proficiency in using Excel and CRM systems

• Ability to work effectively in a fast-paced environment, both independently and as part of a team.

• Flexibility to work occasional evenings to accommodate customer needs

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Supplemental Pay:

• Bonus opportunities

Work Location: In person

Salary : $40,000 - $45,000