Collections Coordinator

Responsible for ensuring that RGP receives payments from clients as close to contracted terms as possible. The duties include monitoring the respective AR Aging to identify outstanding balances that are coming due, contacting customers or business partners to notify them of overdue payments, and working to resolve any issues, and documenting all collection activities. 

What you will work on

• Client follow up on past due invoices, ensuring full coverage on the assigned portfolio.
  
• Answer customer questions regarding statements or outstanding balances.
  
• Document all actions taken to resolve receivables to payment.
  
• Assign tasks within accounting system for all follow-up actions.
  
• Assess receivables, identifying potential issues and coordinating resolution, following the documented Accounts Receivable Escalation Path.
  
• Communicate potential issues to the Business Operations and Revenue Teams, requesting assistance for resolution.
  
• Reconcile discrepancies with Vendor Management System (VMS) data and RGP data.
  
• Providing periodic statements to client to supplement collection activities, updating the status on all past due receivables
  
• Review the A/R aging with the Sales team and monitoring their clients’ A/R balances on an on-going basis.
  
• Support monthly calls with the Market Leaders to review problematic accounts.
  
• Maintain an acceptable Days Sales Outstanding (DSO), and minimizing the write offs of uncollected accounts.
  
• Identify at-risk items and raising to the Collection Manager to ensure they are included on the Watchlist and quarterly reserve if appropriate.
  
• Evaluate credit worthiness of new clients, providing a credit review, and recommendation to the Business Operations Team.
  
  

What you will bring

• High School Diploma; Some college-level coursework preferred
  
• 1 years of collections or customer service experience
  
• Proficent MS Excel Skills
  
• Excellent verbal and written communication skills in a professional environment
  
• Bi-lingual in Spanish is a plus
  
  

What you can expect

• All Compensation is commensurate with employee qualifications, experience, and other factors, including geographic location, market, and operational factors.
  
• Base Pay Range: $50,400 – $63,000
  
• Other Compensation: Incentive Compensation
  
• Benefits: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, 18 Days of Paid Time Off Per Year, 8 Paid Holidays, Paid Sick Time (in geographies where legally required)
  
• An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies, and qualities that set our team apart
  
  

What we do

As a next-generation human capital firm, we connect the best talent in the market to execute transformation and high-value projects for our global clients—solving problems in the areas of Business Transformation, Governance, Risk and Compliance, and Technology and Digital Innovation. Working for RGP, you will be connected to work that matters, putting your expertise to its best use while developing skills for the future. The result is a career defined by you, supported by RGP and built on tangible accomplishments.   
Our commitment to our employee’s growth and development is at the core of our shared values. At RGP, we believe in the power of continuous learning and development to drive both individual and organizational success.    
We believe diversity, equity and inclusion are critical underpinnings of our shared Values. As a Human First company, we recognize diversity as a strength that’s cultivated through our culture, our people, our business, and our clients.  As part of this commitment, if you require a reasonable accommodation during the application or interview process, please contact TAG@RGP.com.  
RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.  
If you are applying for a position in San Francisco, Los Angeles, or Los Angeles County, please visit the RGP Notice on Fair Chance Ordinances page.