What are the responsibilities and job description for the Chiropractic Assistant/Office Administrator position at RGV Injury & Rehab?
The primary function of the Chiropractic Assistant/Office Administrator at RGV Injury & Rehab is the oversight and general function of the front desk. This role is crucial to the success of our team because the CA/OA is the first point of contact for our patients and our referral sources. Prioritizing good customer service and a clean and professional working environment ensures that our patients feel safe, comfortable and heard when they come for their care. This position will be expected 40 - 45 hours a week.
Primary Roles of the OA:
○ Communicate with leadership any cases needing bills and records sent, and any cash patients
○ Maintain PI spreadsheet
○ Collect money if applicable to case
○ Bank Deposit
○ Communicating with leadership total amount deposited and breakdown per patient to capture correct billing
○ Opening clinic duties: unlock doors, turn lights on and check to make sure all clinic space is clean and set up correctly for the day
○ Continues checking of emails, texts, voicemails and responding within same business day
○ Check the mailbox and notify leadership of contents
○ Closing Clinic
○ Maintaining a clean working environment
○ Clean/wipe down front desk area/surfaces
○ Taking out trash and vacuum main clinic space
○ Turn the lights off and lock the door if CA/OA is the last person in clinic
○ Phone System and Scheduling Management
○ Answer phone calls
○ Calling patients back if they cancel or reschedule
○ Input patient information into EMR
○ Understand patient compliance
○ Notifying leadership of new patient arrivals
Secondary Roles of the OA:
○ Assisting Dr. Villarreal if needed with therapies
○ Other duties may be assigned for the overall success of the clinic
Job requirements:
Bilingual
Outgoing
Passion for helping people
Ready to learn and grow
Highly preferred:
At least 1 year of experience in this field
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Schedule:
- Monday to Friday
Language:
- Spanish (Required)
Ability to Relocate:
- Edinburg, TX 78539: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16