Field Services Engineer

About RH Aero Systems:

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany. For further details visit RHAero.com.

Job Summary:

The Field Service Engineer for RH Aero’s vast GSE product line, including COBRA turbine engine change system and GE Aerospace’s 360 Foam Wash products, interfaces with the OEM, customer, and internal manufacturing/product development teams to manage all aspects of product development, design improvements, customer training and onsite tech support. This individual will work with cross-functional teams to develop and execute technical projects both externally and internally with our internal manufacturing capabilities, supply chain, and customer-facing sales team.

The Field Service Technician uses all technical documents and established processes to train, repair, maintain, upgrade, install, and troubleshoot specialized electrical hydro-mechanical products such as the COBRA turbine engine change system and GE Aerospace’s 360 Foam Wash product line.

KEY JOB RESPONSIBILITIES:

• Be the first point of contact and solution for customer technical product questions to provide an optimum customer experience by ensuring 100% operational products and reliability.
• Lead and conduct the management and implementation of new product installations, commissioning, including the upgrade or modification of existing product installations at customer sites.
• Understand, articulate, and provide proper usage training to customers at the customers installation site.
• Review technical documents including tool drawings, electrical and/or hydraulic schematics, parts lists, and technical instructions for design/manufacturing/installation and product operation problems when an issue arises. Disassemble tooling and equipment, identify required modifications, manage logistics associated with modifications, upgrade, repairs, tests, etc.
• Provide trouble shooting expertise alongside customers to assist team in identifying root cause and corrective actions for design, manufacturing, electronic, software, or hydromechanical issues.
• Oversee product configuration management process to ensure consistency of product’s performance and alignment to its design and intended use.
• Participate as a key team member in product strategy development to recommend technical solutions to grow and capture market share.
• Working with cross functional teams, managing specific projects, products, and services in assigned region.
• Perform other duties and specific projects as assigned.

Qualifications and Experience:

• Demonstrated ability to both lead and be led by others in an entrepreneurial environment.
• Be able to demonstrate an in-depth working knowledge or equivalent experience for advanced tool and equipment applications onsite at customers related to modifications, upgrades, repairs, calibrations, training, product familiarization and effective troubleshooting to resolve issues on complex equipment.
• 4-year technical degree, and/or 10 years of equivalent aviation related experience preferred.
• Be a US Citizen.
• Travel up to 50% per year to support customers and products.
• Experience in fast paced customer facing roles, requiring advanced skills in electrical, hydro mechanical, assembly, disassembly, testing, and operating complex specialized equipment specific to the aviation industry.
• Experience with MS-Office (Excel, Word, Outlook, Power Point, Teams). ERP systems (Epicor) is a plus.
• Be able to work independently.
• Attention to detail and accuracy.
• Be able to demonstrate good problem-solving skills.
• Demonstrated experience in accurately communicating customer needs to ensure operational excellence.
• Strong customer service attitude and aptitude.
• Excellent communication skills – verbal and written.
• The role’s work location is based in Mason, OH – USA.

Other Information:

We offer a comprehensive benefits package designed to support our team’s health, financial security, and overall well-being. The company offers competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs. We offer Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The company participates in E-Verify as required by law.