What are the responsibilities and job description for the Strategic Account Executive position at Rhapsody?
About Rhapsody:
Healthcare is innovating and you can be a part of it. Getting data from one provider to another, or from a provider to a health insurance company, is harder than it should be. Our mission is to change this – to accelerate innovation by easing the data access burden. Imagine developing solutions that accelerate digital transformation. This is what we do at Rhapsody. By providing data exchange and data quality solutions that enable information- such as patient visit details, lab results, and billing balances– to move seamlessly from one system to another. Whether building an application or using one, every piece of the health ecosystem needs Rhapsody as a foundation.
Most people will not ever see our products (that's how infrastructure works) and services during a medical visit. Our solutions run behind the scenes, and you can think of them as the central nervous system helping to move data to accelerate innovation and improve outcomes. If using your knowledge to help solve this important problem sounds rewarding, apply today at rhapsody.health.
What we have to offer you:
- Comprehensive benefits package on day 1 (medical, dental, vision, life, disability)
- 401k with a generous company match
- Unlimited PTO, sick time & volunteer days
- An innovative, inclusive, and fun work environment
- Continuous learning and development opportunities
Job Overview:
The Strategic Account Executive (SAE) is responsible for managing and growing relationships with a portfolio of high-value clients in the Acute, Ambulatory and Public Health Segments. The SAE will act as the primary point of contact for these clients, ensuring their satisfaction, addressing their needs, and identifying opportunities for upselling and cross-selling. The SAE will work closely with internal teams to deliver tailored solutions that meet client objectives and drive long-term success.
Key Responsibilities:
- Client Relationship Management:
- Serve as the main point of contact for assigned strategic accounts.
- Develop and maintain strong, long-lasting client relationships.
- Understand clients' business needs and objectives, providing tailored solutions.
- Conduct regular meetings and business reviews with clients to ensure satisfaction and address concerns.
- Account Growth and Development:
- Identify opportunities for account growth and develop strategies to achieve revenue targets.
- Propose and present solutions to meet client needs and drive incremental revenue.
- Collaborate with sales and marketing teams to create customized proposals and presentations.
- Strategic Planning:
- Develop and execute account plans that align with clients' business goals.
- Analyze client data and feedback to identify trends and opportunities for improvement.
- Monitor and report on account performance, providing insights and recommendations.
- Project Management:
- Coordinate with internal teams to ensure the successful delivery of products and services.
- Oversee project timelines, deliverables, and client expectations.
- Resolve any issues or conflicts that arise during the project lifecycle.
- Market and Competitor Analysis:
- Stay informed about industry trends, market conditions, and competitor activities.
- Utilize market knowledge to offer innovative solutions and maintain a competitive edge.
- Contract Negotiation and Management:
- Negotiate contract terms and conditions to maximize value for both the client and the company.
- Ensure compliance with contract agreements and address any contractual issues.
- Reporting and Documentation:
- Maintain accurate records of client interactions, opportunities, and project progress.
- Prepare and deliver regular reports on account status, performance metrics, and growth opportunities.
Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field. MBA or advanced degree preferred.
- 5 years of experience in account management, sales, or a related field, with a proven track record of managing strategic accounts.
- Strong understanding of health industry-specific knowledge, if applicable.
- Excellent communication, negotiation, and presentation skills.
- Ability to analyze data, generate insights, and develop actionable strategies.
- Strong project management skills and the ability to manage multiple priorities.
- Proficiency in Salesforce and Microsoft Office Suite.
Rhapsody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
