What are the responsibilities and job description for the Inside Sales Representative II position at RheoSense?

Position : Inside Sales Representative (ISR) II

Remote Status : On-Site (Office) Required

Corporate Office : San Ramon, California

Relocation Assistance : No

Closing : Continuous Recruitment. We are accepting and reviewing all qualified applicants who meet the minimum requirements which are listed in this announcement for consideration on an ongoing basis.

Application Screening Process : A detailed cover letter and resume are required for the application screening process.

Salary : $33.41 - $52.63 per hour.

The successful candidate's starting base will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. It is not typical for an individual to be hired at or near the top of the base range for this role.

Who You Are

As a seasoned Inside Sales Representative (ISR) you will play a fundamental role in the research and analyzing assigned market territory. Implement strategies and assist with sales campaigns that cultivate sales leads and prospects. Responsibilities include assisting with lead generation, lead management, and outbound sales activities and provide comprehensive support to the sales team, ensuring seamless sales operations and exceptional customer service.

Minimum Qualifications

Bachelor's degree or equivalent, preferably in sciences or sales focused.
One to three years of proven professional inside sales experience; some prior experience providing customer-facing technical support is a plus.
Familiarity with negotiation, upselling, and other sales tactics preferred but not required.
Committed to sales development, achievement, and driving career forward rapidly.
Professional appearance and demeanor with the ability to utilize technology for virtual meetings and videos.
Ability to be flexible and work in a rapidly changing, collaborative, fast-paced environment.
Strong communication skills with the ability to communicate effectively and efficiently with internal and external customers.
Excellent creative, multi-tasking, problem-solving, and organizational skills.
Solid technical and scientific aptitude and business acumen.
Curious, positive, and aggressive attitude.
Working knowledge of Customer Relationship Management (CRM) software and the sales process.
Ability to travel occasionally.

Job Responsibilities and Expectations

Participate in lead generation strategies, such as cold calling and emailing, to identify business prospects and create a list of potential customers (e.g., SCILEADS, HubSpot, and LinkedIn).

Utilize designated resources to contact customers and gauge their interest in obtaining products or services offered by RheoSense, analyze each individual and make product and, or service recommendations based on a need or problem to be solved (e.g., Service Contracts, mVROC, and microVISC).

Maintain a log of which customers have been contacted, the outcome of each interaction, and issues that need to be flagged for further development and closure by the designated territory sales representative.

May assist with closing sales and achieving sales and service quota (e.g., monthly, quarterly, and annually).

Understand and perform effective online demos of the product or service to existing or potential customers.

Proactively follow up with customers to get their feedback, guarantee their satisfaction and develop ideas for pitch modification to market products and services more successfully (e.g., Service Support, RMA, and Customer Success).

Partner with other departments to identify improvements to product and service offerings, sales education, marketing strategies, and other business-related topics.

Uphold standards of self-motivation, time management, and productivity, and maintain a workspace that is clean, organized, and professional (e.g.,5S = Sort, Set in Order, Shine, Standardize, and Sustain)

Perform related or similar duties as required or assigned.

Who We Are

RheoSense is a global high-tech company based in Silicon Valley. Our innovative m-VROC™ & microVISC™ instruments feature patented Viscometer / Rheometer-on-a-Chip (VROC®) technology. Utilizing state-of-the-art MEMS and microfluidics breakthroughs that redefine the viscometry industry, our instruments offer the smallest sample volume per measurement coupled with exceptional ease of use and accuracy. We are the leader in the biotechnology, pharmaceutical, and emerging protein therapeutics industries. RheoSense instruments have been rigorously tested, approved, and adopted worldwide by Fortune Global 500 companies and leading research universities.

What We Offer

At RheoSense, you can have an excellent job that can grow into a great career. We offer :

Financial security through competitive compensation, incentives, and retirement plans.

Training and professional career development opportunities.

Health and welfare programs include medical, dental, vision, life, and wellness programs.

Paid Time Off (PTO) Program.

Paid parental Leave (Maternity and Paternity).

401(k) retirement savings with company match, up to 4%.

Employee share ownership (ISO).

Collaborative, creative, inclusive, and fun team environment.

RheoSense is an equal-opportunity employer and is committed to a diverse and inclusive workplace.

Salary : $33 - $53

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