What are the responsibilities and job description for the Customer Support Specialist position at Rhino Rack USA LLC?
Description
As a Team Member of the Rhino Rack, we look first for teammates with strong “Life Values”, such as, high integrity, a team player, respectful towards others, highly motivated, strives for excellence, embraces change, looks for continuous improvement, and a desire to do better today than yesterday. These values are important to our culture and are fundamental in building and maintaining a fun and high performing team!
If the above sounds like you, then this job is for you! Your responsibilities would include; Handling a high call volume, responding to customer inquiries, multi-tasking, and problem solving. The tasks should be completed in a manner that meets company standards for safety, quality, security, and productivity.
- Respond promptly and professionally to customer inquiries via phone and email.
- Provide accurate and helpful information and Rhino-Rack products, services and warranties.
- Assist customers in placing orders, processing returns and resolving any issues related to their purchases.
- Handle and resolve customer complaints with empathy and efficiency, turning negative experiences into positive ones.
- Collaborate with other departments to address complex customer issues.
- Stay up to date with Rhino Rack product knowledge to provide informed and expert assistance to customers.
- Contribute to the continuous improvement of customer service processes and procedures.
- Strive to achieve individual and team targets for customer satisfaction and for excellence.
- Participate in ongoing training and development programs to enhance customer service skills and product knowledge.
Requirements
Education Required: High school diploma or GED
Work Experience Required: 1 year of customer service experience in high call volume setting
Preferred: 2-3 years of customer service/support experience
General physical requirements: Light to medium work, sitting for extended periods of time, attention to detail
Visual acuity requirements: Close, ability to adjust focus
Motion and sensory requirements:Reaching, Standing, Walking, Pushing, Pulling, Lifting, Grasping, Typing, Talking,
Hearing, Repetitive Motions
Physical working conditions: Office with some exposure to noise, hazards, atmospheric conditions
Salary : $20 - $22
