What are the responsibilities and job description for the Service Advisor position at Rhode Island Truck Center?
Immediate opening for a Service Advisor.
As an experienced advisor earn: $60,000 to $110,000yr
Musts have; positive attitude, passion for customer service excellence.
Our dealership is experiencing growth and we are searching for individuals looking to grow their career and that want to have an opportunity, based upon performance and aptitude, to become an integral part of the team that takes this dealership to new heights. We have cultivated a culture of excellence and seek to add personnel compatible with a driven and customer focused environment.
Service Advisor Duties:
- Promptly greet customers in the service drive.
- Perform a walk-around of customer vehicle to document existing damage, tire condition, and note any opportunities to provide services.
- Listen to customer's complaints and description of symptoms; clarify description of problems; check vehicle maintenance records.
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Generate service order estimates and quotes for customers based upon a menu of recommended services.
- Understand the technician's diagnosis and service recommendations.
- Verify availability of required repair parts.
- Explain cost, service process and time requirements to customers in detail.
- Establish completion expectations with the customer.
- Monitor repair progress.
- Inform customer when vehicle is ready and customer concerns have been addressed.
- Interpret and clarify repair procedures with the customer.
- Document information about services performed or recommendations.
- Explain any cost adjustments to customers.
- Maintain satisfactory Customer Service scores as prescribed by the Manufacturer and Dealer.
- Schedule appointments and maintain an organized schedule.
- Conduct post-repair follow-up.
- CDK experience preferred
Job Qualifications:
- Detail and goal oriented.
- Must have great customer service skills, follow up and sales experience.
- Must be able to pass background screening.
- Must have valid driver’s license, CDL a plus.
Benefits
- Benefits available including zero deductible health insurance, life insurance, paid time off and other valuable benefits available.
Job Type: Full-time
Pay: $60,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Weekends as needed
Work Location: In person
Salary : $60,000 - $110,000
