Service Advisor/Writer

Rhodes Chevrolet Company, a reputable Chevrolet dealership, is seeking a motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and effective communication to our valued customers. This role plays a critical part in ensuring customer satisfaction and maintaining a positive dealership experience.

Responsibilities:

Customer Service Excellence:

Greet customers promptly and professionally, creating a welcoming atmosphere.
Engage with customers to understand their automotive service needs and concerns.
Provide accurate information about available services, maintenance schedules, and pricing.
Address customer inquiries and concerns in a courteous and timely manner.
Ensure a seamless and pleasant customer experience throughout their service visit.

Service Recommendations and Communication:

Conduct vehicle inspections and accurately assess customer service needs.
Explain recommended repairs or maintenance based on dealership guidelines.
Provide clear and detailed explanations of repairs, associated costs, and expected timelines.
Communicate effectively with customers about the status of their vehicles during the service process.
Obtain necessary approvals from customers before performing additional repairs beyond the original scope.

Workflow Coordination:

Schedule appointments for service and maintenance, maximizing technician efficiency.
Coordinate with the parts department to ensure timely availability of necessary components.
Manage the flow of vehicles in the service area to optimize customer service and technician productivity.
Keep customers informed about any delays or changes to the estimated completion time.

Documentation and Record-Keeping:

Maintain accurate records of customer interactions, services performed, and repair orders.
Generate and explain repair estimates, invoices, and warranty information to customers.
Ensure all required documentation is completed accurately and efficiently.

Team Collaboration:

Collaborate with service technicians and other departments to ensure customer satisfaction.
Provide assistance to other team members as needed.
Share customer feedback and suggestions with management to improve processes.

Qualifications:

• High school diploma or equivalent; additional education or certification in automotive service is a plus.
• Previous experience in a customer service role, preferably within an automotive dealership.
• Excellent communication and interpersonal skills to effectively interact with customers and team members.
• Strong problem-solving abilities to address customer concerns and find appropriate solutions.
• Proficient computer skills to navigate dealership software and manage customer records.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Knowledge of Chevrolet vehicles and their service requirements is desirable.
• Valid driver's license.

Joining Rhodes Chevrolet Company as a Service Advisor offers an exciting opportunity to be part of a dynamic team dedicated to delivering exceptional customer service. If you are passionate about automobiles, enjoy interacting with people, and thrive in a customer-centric environment, we encourage you to apply.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• 8 hour shift

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $16