Housekeeping Manager

Located in Boone, North Carolina, Rhode’s Motor Lodge is a 54-room renovated and reimagined mid-century motel that captures the spirit of adventure and the essence of the High Country in both design and attitude. Our hip, one-of-a-kind boutique hotel features stylish design, a lively restaurant & bar and an outdoor adventure vibe, making it an authentic hospitality experience for both travelers and locals. Our down-to-earth brand of hospitality is reflected in our welcoming and warm atmosphere. We don’t know a stranger here and everything we do is centered around our guests.

About LODEN Hospitality

LODEN Hospitality is a hospitality development and management company based in Raleigh, NC. You will be joining a fun team of people delivering warm welcomes and unforgettable hospitality experiences to everyone who comes through our doors. Every day we support each other in exercising our creativity, embracing challenges, and serving our guests and community. In addition to Rhode’s Motor Lodge, we also own and operate The Longleaf Hotel & Lounge in Raleigh, Aloft Durham Downtown, Hampton Inn & Suites Raleigh Midtown, and Guest House Raleigh.

LODEN Hospitality is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.

LODEN Hospitality pays competitive wages and offers a working environment that encourages individuality and creativity. We offer a benefits package to employees who work 30 hours/week. Other benefits are listed under compensation below.

Responsibilities: The actively contributes to the overall operation of the hotel by providing strong leadership to the housekeeping team. Specifically, this person has direct influence and accountability for the quality standards for housekeeping and enforcing the culture of Loden hospitality.
Job Requirements:

• Ambassador of Rhode’s mission, vision, and values
• Manage the daily operations of the housekeeping department and onsite laundry facility
• Conduct and complete regularly scheduled facility inspections including guest rooms and public space to ensure adherence to cleanliness and maintenance standards
• Implement systems to proper labeling of all chemicals in use in the laundry, housekeeping office, and on all front and back of the house
• Oversee and monitor the consumption and ordering the replacement of guestroom amenities, linen, terry, laundry facilities and cleaning supplies
• Interact with all employees in the housekeeping department - providing ongoing and systematic feedback and performance evaluation
• Communicate with the front desk and management on any room related issues
• Monitor responses on guest comment cards and letters; identify problems area and formulate solutions
• Communicate with the front desk and management on any room related issues
• Perform monthly inventory on supplies
• Coordinate maintenance and repair of all laundry and housekeeping equipment with Engineering
• Responsible for assisting with budgeting, forecasting, and planning of the department

Knowledge, Skills & Abilities:

• Excellent problem-solving skills.
• Ability to communicate with managers, vendors, guests and staff.
• Ability to follow directions closely.
• Requires verbal English fluency and good hearing function to communicate with employees and guests in person and by walkie-talkie.
• Requires ability to multi-task and work under time constraints.
• Understanding of Hotel Operations
• Commitment to delivering a high level of customer service
• Excellent organizational and planning abilities
• Natural Leadership
• Comfort with various technology platforms
• Opera Cloud experience preferred but not necessary
• Flexible availability with no restrictions – inclusive of weekends, evenings and holidays

Physical & Mental Demands:

• Willingness to periodically work longer or more irregular hours when needed
• Physically active - the employee will be required to stand, kneel, and walk while performing the duties of this job. The person in this position may have to lift/carry up to fifty (50) pounds daily; anything over fifty (50) pounds is considered a minimum two (2) person lift
• The employee frequently is required to use hands and fingers and must reach with hands and arms
• Stress management: manage stress in a professional manner
• The noise level in the work environment is usually moderate, typical of a hotel/restaurant setting

Requirements:

• High School Diploma or equivalent
• Management level experience

Compensation:

• Discounted rates at Loden Hospitality Managed Properties after 6 months of consecutive employment. *Based on availability*
• Paid time off and paid holidays Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day.
• Subsidized Health Insurance for full-time employees

Service Principles We Live By:

• We always respond with what we can do, not with what we won’t do
• We go above and beyond by delivering more than expected
• We believe that having empathy is an essential characteristic in how we deliver awesome service
• We believe in being our authentic and genuine selves by treating everyone with respect and care
• We believe in remaining true to our word and with integrity
• We believe that our places should feel like home. If a guest needs something, we work to make it so

Interested candidates, please send resume to gm@rhodesmotorlodge.com

Job Type: Full-time

Pay: $39,000.00 - $43,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Rotating shift

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $39,000 - $43,000