What are the responsibilities and job description for the Account Manager (Customer Service exp req) position at Rhodes Wolfe?
Account Manager (Customer Service exp req)
Location: Smyrna, GA (Atlanta Metro Area)
Salary: $60,000 Base Uncapped Variable Comp - Qtrly & Yearly Bonuses (1st Year OTE: $90k-$100k)
Benefits: Medical (fully paid), 401k, PTO, Company Vehicle, Gas Card, Cell Phone, Computer
Job Type: Full-Time
Typical Hours: Monday – Friday, 8:00 AM – 5:00 PM
Travel: Local day trips within the Atlanta Metro Area
Start Date: ASAP
Sponsorship is not available
Account Manager (Customer Service exp req) Description
Our client, a leader in commercial cleaning services, is seeking a relationship-driven Account Manager to join their tight-knit team in the Metro Atlanta area. In this role, you will oversee a portfolio of commercial clients, ensuring exceptional service delivery while building strong, long-lasting relationships. A typical day might include site visits to inspect service quality, collaborating with subcontractors to resolve client concerns, and identifying opportunities to upsell additional services. The ideal candidate thrives in a fast-paced, client-focused environment and excels at managing expectations and solving problems proactively. This exciting opportunity offers the perfect blend of independence and impact, allowing you to build lasting relationships while contributing to the company's continued growth.
Account Manager (Customer Service exp req) Responsibilities
• Build and maintain client relationships through regular site visits
• Oversee service delivery teams and coordinate operations
• Conduct quality inspections and implement improvements
• Upsell additional services and ensure contract renewals
• Identify and resolve customer service issues proactively
• Maintain detailed service records and communications
• Coordinate between cleaning crews and clients
• Conduct site inspections to maintain service quality
• Oversee subcontractor performance and ensure compliance with company standards
• Manage territory planning and route optimization
• Create and present account retention plans to senior management
Account Manager (Customer Service exp req) Qualifications
• 3 years of customer service or account management experience required
• Proven track record in client retention required
• Problem-solving skills and the ability to quickly address client concerns required
• Proficiency in MS Office required
• Valid driver’s license and clean driving record required
• Willingness to drive to client sites daily as needed required
Salary : $90,000 - $100,000
